Chick-Fil-A Service Associate
Resume:
Candace Battle
Waldorf, MD *****
********.**@*****.***
Professional Summary
Results-oriented professional with a proven record of demonstrated growth and advancement in the workplace. Effective team player and collaborator. Energetic problem-solver who takes initiative with an adaptable nature. Strong commitment to agency mission, goals, and policies, with excellent critical thinking, oral and written communication skills. Tech savvy and skilled in office management.
Work Experience
Hospitality Director
Chick-fil-A, Inc.-Brandywine, MD
October 2024 to Present
Supervisor: Judy Estrada, Financial Director 240-***-**** (may contact)
Full-time (40 hours per week) hourly salary: $25.00
● Oversee and coordinate all aspects of guest services to ensure a welcoming and positive experience.
● Develop and implement systems for greeting, seating, and assisting guests efficiently.
● Manage scheduling, team assignments, and performance evaluations for hospitality staff.
● Monitor cleanliness, atmosphere, and presentation of hospitality areas to maintain brand or organizational standards.
● Collaborate with leadership teams to plan and execute hospitality strategies aligned with organizational goals.
● Address and resolve guest concerns with professionalism and empathy.
Marketing Director & Catering Lead
Chick-fil-A, Inc.-Brandywine, MD
May 2021 to October 2024
Supervisor: Judy Estrada, Financial Director 240-***-**** (may contact)
Full-time (40 hours per week) hourly salary: $21.00
Responsibilities:
● Hire, manage, develop and train a marketing team of four employees; established and monitored goals and conducted performance reviews.
● Create marketing campaigns and strategies to increase profit and sales for the company
● Manage catering contracts of $500- 1,000+ for Chick-fil-A products and schedule vendor payments and track records and documents.
Supervisor & Team Lead
Chick-fil-A, Inc.-Brandywine, MD
January 2019 to May 2021
Supervisor: Jacob Williams, Hiring Director 240-***-**** (may contact)
Full-time (80 hours per week) hourly salary: $14.50
Responsibilities:
● Served as a shift supervisor, responsible for overseeing the entire restaurant and supervising 13 -18 staff per shift
● Hired, managed, developed and trained team members
● Conducted productivity and sales analyses throughout the shift to inform high-level staffing decisions and process improvements
Team Member
Chick-fil-A, Inc.-Brandywine, MD
July 2016 to January 2019
Supervisor: Vidia Derkavarian, Training Director 240-***-**** (may contact)
Responsibilities:
● Served customers and welcomed guests as an indoor and outdoor cashier
● Ensured accurate restaurant orders
Education
BA in Theater, Film, and Media Studies
Minor in Education and Dance
St. Mary’s College of Maryland Washington College-St. Mary's City, MD
May 2016 to May 2016
Skills
• English
• Video Editing
• Senior leadership
• Video Production
• Journalism
• Social Media Management
• Driving
Certifications and Licenses
ServSafe
Driver's License
Contact this candidate