General Manager Food Service

Onnie Jackson

Riverside, CA **************@*****.*** 951-***-****

Professional Summary

Versatile and results-driven operations leader with 10+ years of experience across hospitality, logistics, and food service industries. Proven track record in managing high-performing teams, optimizing processes, and delivering exceptional customer experiences. Strong background in large-scale operations, employee development, inventory control, and client relations. Seeking a leadership opportunity where operational excellence and customer satisfaction are top priorities. Relevant Experience

Elaborate Events Event Coordinator Freelance / Self Employed January 2017- Present

• Plan and manage corporate and private events with 50 to 300+ attendees.

• Oversee vendor relations, contract negotiation, budgeting, scheduling, and event execution.

• Deliver consistent high-quality client experiences through communication and detailed planning.

• Foster client retention through relationship management and a reputation for reliability and excellence.

Dunkin Donuts Restaurant General Manager Rancho Cucamonga, CA November 2019 – January 2021

• Led daily operations for a $1M+ revenue location in a fast-paced, high-volume environment.

• Hired, trained, and managed a team of 15+ staff, driving productivity and performance.

• Increased customer satisfaction scores by 18% through service improvements and coaching.

• Oversaw inventory, payroll, budgeting, and ensured full compliance with food safety standards. LG Electronics Warehouse Manager San Bernardino, CA December 2017 – November 2019

• Managed warehouse operations including logistics, shipping, and receiving for thousands of units weekly.

• Directed a 20-person team to maintain high accuracy and performance under tight deadlines.

• Reduced shipping errors by 30% through quality control initiatives and standard operating procedures.

• Maintained a two-year accident-free record by leading warehouse safety and compliance training.

Dunkin Donuts Restaurant General Manager Dubuque, IA May 2013 – December 2017

• Supervised all operational aspects including staffing, scheduling, training, and vendor coordination.

• Consistently surpassed monthly sales goals through strategic promotions and community engagement.

• Mentored shift leaders and assistant managers, improving employee morale and reducing turnover.

• Introduced SOPs and checklists that streamlined store processes and improved shift consistency. Education & Skills

City Colleges of Chicago - Malcolm X College

• Associates of Applied Science in Computer Science Food Handler Certification Food Safety Certification Bartending License Team Leadership & Development Operations Management

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