Customer Service Lead Generator

TIFFANY GARLAND

****A N. Crockett St, Sherman,

Tx-75092 903-***-**** ***************@*****.***

SUMMARY

Objectives

To find a permanent position with growth opportunities. SKILLS

Highly articulate and capable of

expressing thoughts and ideas

easily through verbal and written

communication. Dedicated to

excellence, highly empathetic,

extraverted, highly adaptable, and

fine tuned customer service skills.

Team player with strong

leadership skills and the ability to

organize large projects efficiently.

Patient, teachable, able to coach

others and explain things in a

comprehensive manner.

Software

·ProficiencywithallMicrosoft

products including Word, Power

Point, and Excel. Able to toggle

easily between multiple tabs,

windows, and programs on

multiple types of browsers.

16/14-1

0/15

Dialog Direct

Floor Supervisor, Resolution

Specialist, Member Services,

Pharmacy Services Agent

● Taking incoming

and placing

outgoing calls for

Prime

Therapeutics

campaign

including, but not

limited to refilling

prescriptions for

Blue Cross Blue

Shield members,

providing order

status, taking

payments,

resolving claim

issues for

contracted

1 Currently employed as the owner of my own full service online travel agency with Global Travel Inc. This is the reason for my employment gap.

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pharmacies,

providing

individual patient

coverage

information for

medical doctor’s

offices.

● Resolving

escalated account

issues, providing

internal

assistance.

● Providing

necessary

coaching for

agents with call

issues.

1/14-6/14 West Asset Management

Collector

● Making

outbound

calls in order

to collect

delinquent

medical

accounts

● Taking

inbound

calls to

satisfy

balances or

make

payment

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arrangement

s

● Being

familiar with

all FDCPA

regulations

and working

strictly

within them

to achieve

my goals.

W

4/2008-12

/2000

Receptionist, Data Entry,

Collector Anderson,

Crenshaw, and Associates.

● Running

switchboard and

directing calls to the

appropriate

department.

Greeting guests and

acting as director of

first impressions.

Coordinating

employees and

handling issues

with personnel.

● Making outgoing

and taking incoming

calls to collect

delinquent

communications

accounts.

● Entering data and

loading documents

for accounts.

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EDUCATION EXPERIENCE

07/31/201

0

Associates of Applied Sciences in Healthcare

Administration, University of Phoenix

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Contact this candidate