Guest Service Associate

Address: Shivankhed (bk) TQ:chakur DIS: latur ****29

Contact: +91-935*******

E-mail: *****************@*****.***

D.O.B : 28-04-2000

Country of Residence: INDIA

Profile:

Motivated Guest Service Associate with more than 2.7 years of experience . in the Food & Beverage department. Highly skilled in guest interaction, with a proven ability to anticipate and Energetic, quick learner, enthusiastic, and eager to contribute to an established management team. Skilled at managing multiple prioritie. while delivering superior service with a smile. Proficient in building positive relationships with both new and returning guests. Courteous, responsible, and reliable—Consistently go above and beyond to ensure guest satisfaction and loyalty.

Education:

1

Narsing Nagnath Kawale

Experience:

Marriott Suites Pune India.

Ensure the highest standards of services in F&B department are maintained and developed at all times.

Coordinate, plan, and organize with the Culinary Department about food festivals to increase restaurant revenue.

Maintain inventory (CCG) and breakage reports; report shortages to appropriate personnel. Supervised and organized outdoor catering events, ensuring smooth operations and guest satisfaction.

Ensured hygiene, health, and safety standards were maintained as per hotel and government regulations; successfully resolved guest complaints to ensure satisfaction and loyalty. Actively suggested upsell items such as signature dishes and beverages to guests, contributing to a 10–15% increase in average guest spend.

Discussed and implemented Standard Operating Procedures (SOPs) to maintain service consistency across all shifts.

Position: GSA in food & beverage

Duration: 23 Feb 2023 - Present

B.Sc. Catering & Hotel Administration – ICE College of Hotel Management & Catering Technology, Pune (2022)

HSC – Sai College of Science, Latur (2018)

SSC – Saraswati Vishwavidyalay, Latur (2016)

2

Evershine keys Prima Resort

Mahabaleshwarpune, India

.

Marriott Suites Pune, India

Position: OJT

Duration: 6 months (Sep 2022– Feb 2023)

Position: Trainee

Duration: 6 months ( Jan 2019 - Jun 2019)

Key Skills :

Guest Relations & Customer Service. Food & Beverage Operations Team Leadership & Training. Menu Knowledge & Upselling Inventory & Breakage Management. Outdoor Catering Operations Hygiene & Safety Compliance. SOP Implementation

Executed full F&B service sequence for breakfast, lunch, and dinner. Managed live counters, order-taking, and runner duties. Assisted in bar setup, table service, and guest engagement. Acquired wine & beer service knowledge.

Oversaw shifts and peak-hour in-room dining operations. Learned the Food & Beverage Department service sequence. Acquired knowledge of various cheeses, grapes, their regions, and wines. Studied different menu items, beverages, and wine pairings. Maintained hygiene and safety standards in the F&B department. Assisted with guest service, table setting, and outdoor catering events Certifications & Awards

Brilliant Associate Award January 2024 At Marriott Suites. Brilliant Associate Award May 2025 At Marriott suites Brilliant Associate Award July 2025 At Marriott suites. MS-CIT (IT Certificate Course)

Maharashtra Knowledge Corporation Limited (MKCL) – 2019 Languages: English, Hindi, Marathi.

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