Customer Service High School

Denise Aucoin

Summary:

Hardworking, friendly, administrative professional with numerous years in Customer Service.

Strong working knowledge of MS Office products: Word, Excel, Outlook, PowerPoint.

Experience with faxing, filing, scanning, mail and package delivery, Oracle, maintaining office inventory, collections, type 50WPM.

Technical Skills:

Microsoft Office Suite

Education:

Algonquin Regional High School – Northboro, MA

High School Diploma

Professional Experience:

Ricoh May 2025 – Aug 2025

Onsite Service Specialist

Distributing the mails and packages into department.

Responsible for operating the binding machines

Candela Medical – Marlborough, MA Nov 2021 – Oct 2024

Document Processing Agent

Enter Medical Information into Excel Spreadsheet

Have Friday meetings to discuss how many boxes were finished and need to reorder.

Organize documents in a document management system so that retrieval is fast, version control is maintained, and access permissions are properly set.

Receive incoming documents such as clinical trial reports, device maintenance logs, customer feedback, regulatory submissions, device usage data, certificates, etc.

Eversource – Berlin, CT Feb 2019 – Mar 2020

Data Entry Clerk

Enter main and service information into Excel spreadsheets

Enter data from source documents into databases, spreadsheets, or internal systems quickly and accurately.

Cross-checking data entries with original documents or databases.

Autobahn, USA – Westboro, MA Jan 2019 – Feb 2019

Clerical Assistant

Enter used car sales into Wholesale book, File customer’s files into filing system.

Match up invoices for accounts payable

Assist in day-to-day office operations by handling routine administrative tasks

Answering phones and directing calls or messages.

Filing paper and electronic documents in the appropriate systems.

Wind River Environmental – Marlborough, MA Jan 2018 – Jan 2019

Billing Specialist

Process invoices using Martha software

Copy invoices and documents throughout the New England and Florida territories

E-mail appropriate parties the invoices by sending them out via email/mail

Table Talk Pies – Worcester, MA 2018

Administrative Assistant

Daily filing routine

Matching up sales order and typing into Excel spreadsheet

Answering phones and routing calls.

Ensuring documents are accurate, up-to-date, and accessible.

Blue Cod Technologies – Marlborough, MA 2018

Customer Service

Answer 20-30 calls per day from customers who want to place in claims on their home insurance

Amego – Northboro, MA 2018

Administrative Assistant / Receptionist

Manage front door to assist students and faculty through main entrance

Serve as the first point of contact for visitors and clients

Ensuring the front desk is clean and stocked

Filing, scanning, and photocopying documents

Manage incoming and outgoing calls and messages.

Filing system and Faxing, copying, collating, laminating

Answer inbound calls and direct them to appropriate departments

Prior Experience available upon request

Contact this candidate