Customer Service Medical Courier

Zenophas Gray

Chicago, IL ***** *******@*****.*** 312-***-****

Professional Summary

Dynamic professional with 8+ years of experience in customer service, team management, and relationship engagement across corporate, nonprofit, and service-oriented industries. Recognized for building trust with clients and stakeholders, training and mentoring staff, and improving operational workflows. Adept at managing cross-functional teams, resolving challenges, and fostering long-term relationships that drive organizational success. Professional Experience

• Medical Courier (HIPAA Certified) American Courier – Des Plaines, IL May 2025 - Present Independent Contractor, partnering with various pharmacies (Uvanta, Walgreens, etc.). Communicating with different agents throughout routes as needed. Responsible for the secure and timely pickup and delivery of medical supplies, prescriptions, and sensitive materials for hospice patients, residential clients, and healthcare facilities including hospitals, group homes, and assisted living centers. Ensures all deliveries comply with HIPAA regulations, maintaining confidentiality and accuracy while providing compassionate, professional service to patients and staff.

• Senior Permit Coordinator Sunpower Energy Systems – Elgin, IL Jan 2022 – Apr 2024 Directed permitting operations while delivering outstanding customer service to municipalities, clients, and internal teams.

Cultivated strong relationships with local authorities and stakeholders, ensuring smoother approvals and enhanced collaboration.

Developed and led training programs for new coordinators, improving staff performance and knowledge retention.

Acted as primary liaison between clients, engineering, planning, and legal departments to align project needs.

• Lead Permit Coordinator Headline Solar, LLC – Schaumburg, IL Jan 2020 – May 2021 Managed and coached permitting staff, fostering a collaborative environment that strengthened team performance.

Created tracking systems and reports, enabling leadership to anticipate client needs and project timelines.

Delivered excellent client and municipality support, increasing efficiency in project approvals.

• Permit Specialist Vivint Solar Developer, LLC – Wheeling, IL Mar 2019 – Dec 2019 Served as point of contact for municipalities, addressing concerns and building cooperative relationships.

Coordinated approvals with local authorities, ensuring smooth handoff from permitting to installation.

Supported customer engagement by providing accurate and timely information.

• Case Aide CTS Health Integrated Wellness – Chicago, IL May 2021 – Oct 2021 Assisted clients in navigating healthcare, financial, and social services with professionalism and empathy.

Conducted needs assessments and maintained detailed case records, ensuring client satisfaction and compliance.

Collaborated with cross-disciplinary teams to deliver effective client support.

• Office Assistant / Health & Wellness Coordinator Families and Children’s Aids Network – Chicago, IL Nov 2014 – Feb 2019

Provided front-line client service, managing intake, scheduling, and follow-up to enhance client experience.

Designed and facilitated wellness activities to strengthen community engagement. Produced detailed reports and records for government review, supporting transparency and accountability.

Education

Colorado Christian University – Lakewood, CO

Currently pursuing B.A. in Psychology (Aug 2024 – Present) Notre Dame High School – Chicago, IL

High School Diploma

Core Skills

Customer & Client Relationship Management, Team Leadership & Staff Training, Stakeholder Engagement, Conflict Resolution & Problem-Solving, Administrative & Records Management, Communication & Collaboration, Data Tracking & Reporting, Microsoft Office Suite

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