Front Office Assistant

Esther Franco - Resume

Esther Franco

**** * ******** **, *******, AZ 85048

Phone: 602-***-**** Email: ***********@*****.*** Professional Summary

Friendly and detail-oriented Medical Front Office Assistant with 5+ years of experience in fast-paced healthcare environments. Skilled in patient scheduling, insurance verification, and front desk coordination. Proficient in eClinicalWorks and Athena EMR systems. Dedicated to delivering excellent service while maintaining patient privacy and HIPAA compliance.

Core Competencies

- Patient Scheduling & Check-in/Out

- Insurance Verification & Referrals

- EMR Systems: eClinicalWorks, Athena

- HIPAA Compliance

- Medical Billing Support

- Multi-line Phone Systems

- Front Office Administration

- Customer Service Excellence

Professional Experience

Medical Front Office Assistant

HonorHealth - Scottsdale, AZ

2024 - 2025

- Managed front desk operations using eClinicalWorks and Athena EMRs.

- Checked patients in/out, verified insurance, collected co-pays, and scheduled appointments. Esther Franco - Resume

- Answered phones, triaged patient calls, and maintained HIPAA compliance. Medical Office Receptionist

Banner Health - Phoenix, AZ

2020 - 2023

- Handled daily patient intake and appointment scheduling for a multi-provider office.

- Verified insurance coverage and obtained necessary authorizations.

- Supported billing tasks and maintained patient charts in the EMR system.

- Provided a welcoming environment and prompt service to 60+ patients daily. Education

Associate Degree & Diploma in Medical Assisting

Arizona College - Phoenix, AZ

Graduated: 2015

Certifications

- Basic Life Support (BLS) - American Heart Association

- HIPAA Training - 2015

References

Available upon request.

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