Bus Driver Customer Service

Farman Ali

Passport: LY******* Work permit: Emirati (United Arab Emirates)

Date of birth: 07/01/1986 Place of birth: Swat, Pakistan Nationality: Pakistani Sex: Male Phone: +971-********* (Mobile) Email: **********@*****.*** Address: Hor Al Anz, 00000, Dubai, United Arab Emirates (Home) Experienced and safety-focused Heavy Bus Driver with over 10 years of professional driving experience in Dubai, UAE. Skilled in operating heavy passenger vehicles in compliance with UAE traffic laws and RTA regulations. Known for punctuality, route planning, and maintaining a clean driving record. Excellent knowledge of Dubai roads, with a strong commitment to passenger safety and customer service. Proven ability to work in multicultural environments with professionalism and reliability.

13/06/2003 – 13/03/2004 Swat, Pakistan

MIDDLE Govt. High School Swat

TOURISTIC BUS DRIVER – 05/01/2024 – CURRENT

Safely operated touristic buses to transport passengers across various tourist destinations in the UAE. Provided high-quality customer service to international tourists, ensuring a comfortable and informative travel experience.

Conducted routine vehicle inspections and coordinated with maintenance teams to ensure road worthiness. Followed planned tour routes and adhered to tight schedules while adapting to traffic and weather conditions. Assisted passengers with boarding, luggage, and special needs as required. Communicated with tour guides and travel coordinators to ensure seamless tour operations. Maintained daily logbooks, trip reports, and compliance with RTA and company transport regulations. Ensured the cleanliness and presentation of the bus to maintain a professional image. HEAVY BUS DRIVER – 14/10/2016 – 15/12/2023

Greeted tourists in a friendly and professional manner, creating a welcoming atmosphere throughout the journey. Provided brief explanations of landmarks and assisted with audio tour systems when needed. Ensured compliance with safety protocols and emergency procedures for all passengers. Managed route adjustments in coordination with dispatch in case of road closures, delays, or client changes. Monitored passenger behavior to ensure safety and reported any incidents to supervisors. Supported multi-lingual tour operations by cooperating with translators or audio systems. Maintained fuel and expense records, submitting timely reports to fleet management. Trained junior drivers and supported team coordination for large group movements or multi-bus tours. Assisted in vehicle loading/unloading and coordinated with hotels and tourist spots for smooth transitions. Represented the company professionally, promoting a positive image to clients and partners. Strong communication with passengers from diverse nationalities Ability to provide clear safety instructions and respond calmly in emergencies Experience assisting tourists with information and directions Excellent time management: consistent on-time pickups and tour completion Coordinated with tour guides and group leaders to follow itineraries Maintained vehicle logs, inspection reports, and fuel usage records Over 10 years of professional experience as a heavy/touristic bus driver in Dubai Familiar with major landmarks, hotels, and tourist routes across the UAE Skilled in operating heavy vehicles under UAE traffic and RTA regulations Knowledge of basic bus maintenance and safety procedures

ABOUT MYSELF

EDUCATION AND TRAINING

WORK EXPERIENCE

HOME TO HOME SHIFTING TRANSPORT BY LIGHT – DUBAI, UNITED ARAB EMIRATES

POINT UNIQUE PASSENGERS TRANSPORT BY RENTED BUSES LLC – DUBAI, UNITED ARAB EMIRATES SKILLS

Driving Licence: D 19/08/2015 – 26/08/2025

Mother tongue(s): POSHTO ENGLISH ARABIC URDU HINDI DRIVING LICENCE

LANGUAGE SKILLS

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