Customer Service Call Center
Resume:
Christine Mazza
Customer Service
Laguna Woods, CA 92637
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Event Rental Sales Specialist
BAKER PARTY RENTALS-Fountain Valley, CA
April 2022 to Present
Handle high volume of calls from customers to assist them in their party rental needs. Greet customers in person as well. Keep track of stock in warehouse to determine when items need to be ordered. Retail Sales Associate
Disney Parks, Experiences and Products-Anaheim, CA August 2017 to Present
• Assist guests with purchases of merchandise. Answers guest's questions regarding resort. Handle guest's problems and complaints.
Desk Representative
Disney
November 2007 to April 2014
Walt Disney Travel Company
Entertainment Venues and Theaters
Customer Service for the vacationing guests.
I work at the Disney Desks which are located in 10 different Good Neighbor Hotels surrounding the Disneyland Resort. I sell tickets and annual passes to guests and their families. Book tours, make reservations and help guests plan their vacations. Handle a variety of phone calls and questions regarding the theme parks and activities in the resort area. Locate any special needs for the guest such as handicapped equipment, local florists, stores. Book cabs, limousines and shuttles to and from airports. Tele.Cust.Svc./Billing Auditor/Load Planner
United Parcel Service-Anaheim, CA
February 1989 to August 2007
I began my career in the Customer Service Telephone Center answering calls from customers taking request for pick-ups, tracing lost packages, handling all customers questions regarding the services we offer. Transferred two years later to the Billing Department. Verified invoices and prepared them for mail to customers. Handled questions regarding charges and questions on invoices. Verified billing reports generated by district billing coordinators. Finally was transferred to Ontario Airport and worked in the loading department as a Load Planner. Verified weights of cargo containers, determined load plan by tare weight and load weight and instructed loaders on placement of each container. Type 40 - 45 wpm, fax, computer knowledge of Lotus, Excel., Education
High School in General Education
St.Pius X High School - Downey, CA
September 1975 to June 1979
High school or equivalent
Skills
• Microsoft Word, Excel, various company based programs. (5 years)
• Front Desk (7 years)
• Guest Service (10+ years)
• Front Office (10+ years)
• Reception (10+ years)
• Customer Service (10+ years)
• Retail Sales (3 years)
• Microsoft Office (5 years)
• Communication Skills (10+ years)
• Administrative Experience (10+ years)
• Sales
• Clerical Experience
Awards
Employee of the Month
July 2005
Awarded Employee of the Month while worked for UPS. Additional Information
SKILLS
Macintosh OS applications; Microsoft Word Beginner, Fax,copier,cash handling.
Contact this candidate