Customer Service Social Media
Resume:
Micaiah Jones
Dynamic and people-centered professional with experience in hospitality,
event management, nonprofit leadership, and customer service. Proven ability to manage logistics, resolve conflicts, and lead teams. Known for strategic thinking, strong interpersonal skills, and a commitment to missional leadership.
1824 Michigan Ave.
Washington, D.C. 20018
*****.********@*****.***
EXPERIENCE
COACHES Class, TX — Assistant
MARCH 2020- 2023
Handled administrative, creative, and communication support to ensure smooth daily operations.
● Managed internal and external communications, drafted correspondence, and maintained professional client relations
● Designed digital and print materials for marketing and internal use using graphic design tools
● Wrote and edited copy for newsletters, social media, and event promotions
● Coordinated schedules, managed calendars, and organized team meetings and events
● Hosted and facilitated Zoom meetings, including setup, troubleshooting, and follow-up documentation
● Took detailed meeting notes and distributed action items to ensure efficient project execution
The Pavon Firm, GA — Event Manager/ Assistant
FEBRUARY 2021 - 2022
● Coordinated and executed events with 200+ attendees, managing all logistics including scheduling, vendor coordination, and setup.
● Oversaw timelines and calendars to ensure all meetings, tasks, and event milestones were completed on schedule.
● Managed communication between clients, vendors, and internal teams to streamline planning and execution processes.
● Organized logistics such as venue selection, catering, transportation, and technical support to ensure seamless operations. SKILLS
● Customer
Service/Hospitality
● Event & Facility
Coordination
● Team Leadership &
Staff Training
● Management
Software
● Budgeting &
Inventory Tracking
● Conflict Resolution
● Proficiency in:
Microsoft Office &
Google Suite, Canva,
Asana, Cvent, Slack,
Adobe Photoshop,
Procreate
● Sales & Negotiation
● Design Creativity
● Organization
LANGUAGES
English, Mandarin Chinese
Mind The Agapē, D.C. — CEO/ Founder
JULY 2021 - Present
● Developed and maintained event budgets, tracked expenses, and negotiated vendor contracts to maximize cost efficiency.
● Led youth leadership workshops and managed on-site logistics for 100+ participants
● Supported executive and team schedules by prioritizing tasks, booking meetings, and coordinating availability across departments.
● Supervised on-site staff and volunteers, providing clear direction and maintaining workflow efficiency.
● Handled day-of operations, troubleshooting unexpected issues and making timely, informed decisions.
● Ensured compliance with safety, health, and organizational standards during all events and meetings.
● Maintained long-term relationships with partners, vendors, and clients to support future collaborations.
● Conducted post-event or meeting evaluations to assess outcomes and recommend process improvements.
Fine Dining Server/ Restaurant Sales Associate, D.C. JULY 2020 - Present
Delivered high-quality guest experiences through attentive service, professionalism, and teamwork in a fast-paced hospitality environment.
● Provided exceptional customer service by anticipating guest needs and ensuring satisfaction throughout each dining experience.
● Managed multiple tables efficiently, balancing speed, accuracy, and attention to detail during high-volume service hours.
● Collaborated closely with kitchen and bar staff to ensure seamless communication and timely delivery of orders.
● Handled payments, processed transactions, and maintained accurate cash and credit records.
● Resolved guest concerns promptly and professionally, fostering a positive and welcoming atmosphere.
EDUCATION
University of Maryland, College Park MD. — BA Psychology/ Social Entrepreneurship
SEPTEMBER 2019 - Present
Contact this candidate