Call Center Asset Management

Skyler Mitchell 224-***-****

Email: ********@******.*** 1226 Aberdeen Ln, Inverness, IL 60067

www.linkedin.com/in/skylermitchell

WORK EXPERIENCE

Baxter International Inc., Baxter Credit Union (BCU)Vernon Hills, IL Information Systems Intern June 2024 – Aug. 2024

● Co-Pilot Studio: Developed a proof-of-concept call center chatbot via Co-Pilot Studio to query BCU’s SharePoint data, improving information retrieval efficiency by ~20 seconds

● Crowdstrike Outage 2024: Collaborated in major incident recovery by repairing computer OS’s to get company users back online.

● Asset Management: Tagged and entered ~2000 hardware assets into the asset management system. Inverness Golf Club (IGC)Inverness, IL

Club Attendant May 2021 – Aug. 2022

Illinois Hockey Officials Association (IHOA)Chicago Area (Multiple Locations) USA Hockey Referee Jan. 2018 – May 2021

TECHNICAL SKILLS

● Programming Languages: C/C++, Python, javascript/html,RISC-V/Assembly, MATLAB, TensorFlow/PyTorch

● Tools and Technologies:ChatGPT/Co-Pilot/Gemini/API,GitHub, Supabase/Firebase, STM32/ESP32/Arduino

● Other Software: GCP/Colab, Microsoft Office/GoogleSuite, Windows/Unix/Linux OS, VS/Cursor EDUCATION

Purdue University (Main Campus)West Lafayette, IN

Bachelor of Science in Computer Engineering Aug. 2021 - May. 2025

● GPA: 3.70/4.0(Honors: cum laude)

● Dean's List: (8) semesters.

● Relevant Coursework: Embedded Systems, AI, PromptEngineering, Computer Security, Probabilistic Methods, Data Structures, Object Oriented Programming, OS, Microprocessor Systems and Interface, Digital Logic, Advanced C programming, Python for Data Science, Discrete Math, Electronics 1&2, Signals & Systems, Calculus 1-3, Differential Equations, Linear Algebra

● Projects:

MP3 Alarm Clock- Created an embedded MP3 alarmclock using ESP32, LVGL, and FreeRTOS, integrating a TFT display for the clock and miniMP3 hardware for custom sound alarms. FridgeSense- An IoT-based inventory managementsystem using ESP32, Supabase, Node.js, and APIs for real-time barcode scanning, tracking of items, and AI-generated recipe recommendations based on inventory Ethical AI Simulation- Built an autonomous vehiclesimulation in Python, applying ethical decision-making frameworks to evaluate safety vs. utility trade-offs. Audio DAC- Designed and implemented RLC circuitsto create low-band/high-pass filters, allowing music to be played and manipulated through a speaker.

Shipping Data Analysis- Python program organizingshipping data from a .csv into organized tables William Fremd High School Palatine, IL

● Weighted GPA: 4.4 (4.0 Unweighted)Aug. 2017 - May 2021

● Honor Roll:(8) Semesters

● Illinois Academic Scholar

● Clubs and Classes:Electronics and Automotive clubs,Project Lead The Way (PLTW) STEM courses. ACTIVITIES

Community Service Volunteer Multiple Locations

Alexander Leigh School For Autism Dec. 2018 - Present

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