Customer Service General Manager

Darius Tileh-kooh

Cell Phone 949-***-****

E-mail: ************@*******.***

OBJECTIVE: To obtain a position enabling me to utilize my strong communication, organizational and customer service skills while enhancing the company’s productivity and reputation. This would be achieved through an attention to detail by meticulously serving and exceeding guest expectations. EDUCATION

2000-2004 University of Nevada, Reno

Bachelor of Arts in History, with a minor in Print Journalism EMPLOYMENT

3/2018 - Present: Delivery Driver

Door Dash

9/2023 - 2/2024: Guest Experience Assistant

Asian Art Museum

San Francisco, Ca.

Responsibilities include verifying and checking-in guests, replying to emails and voicemails, help guide guests to correct locations, and assisting any guest with questions.

11/2022 - 5/2023: Operations Lead

Food Rocket

San Francisco, Ca.

Responsibilities include leading warehouse operations. Managing staff and delivery team. Receiving and stowing products. SKU creating, product movement, and expiration control. Customer contact and resolution.

9/2017 - 8/2018: General Manager

Lobster ME

San Francisco, Ca.

Responsibilities include managing and overseeing all operations including payroll, scheduling, ordering, invoice payments, marketing, hiring, training, controlling labor, food and pour cost, ensuring company standards, projecting sales, controlling profit loss, completing daily reports of business, and ensuring extensive customer service.

11/2016 - 9/2017: Manager

Golden Gate Tap Room

San Francisco, Ca.

Responsibilities include managing and overseeing all operations including payroll, scheduling, ordering, invoice payments, marketing, hiring, training, controlling labor, food and pour cost, ensuring company standards, projecting sales, controlling profit loss, completing daily reports of business, security and ensuring extensive customer service.

10/2015 - 7/2016: General Manager

Tacolicious

San Francisco, Ca.

Responsibilities include managing and overseeing all operations including payroll, scheduling, ordering, invoice payments, marketing, hiring, training, controlling labor, food and pour cost, ensuring company standards, projecting sales, controlling profit loss, completing daily reports of business and ensuring extensive customer service.

2/2015 - 10/2015: Restaurant Manager & Banquet Captain Anabella Hotel

Anaheim, Ca.

Responsibilities include managing both the restaurant and banquets while ensuring extensive customer service. As well as, running a quality shift, hiring staff, training staff, coaching staff, promoting staff, controlling labor cost, ordering, floor management, ensuring company standards, controlling profit loss, projecting sales, completing daily reports of business. 2/2011 - 10/2015: Office Manager

Tilden Engineering

Lake Forest, Ca.

Responsibilities include running day to day office operations such as supply ordering, organization, invoicing, payroll, scheduling, and handling incoming calls and emails.

2006 - 2011: Production Assistant

Film and Video Industry

Information available upon request

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