Technical Support It Systems

SULEMANA MUAZU

Walewale, North East Region, Ghana ********@*****.*** (+233)054*******

EXPERIENCE

I.T Coordinator

Walewale Technical Institute 06/11/2021 - Current, Walewale Perform various tasks to maintain IT systems, including installing and configuring software and hardware, monitoring system performance, troubleshooting issues, and providing technical support and training.

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Act as a link between end users and higher-level support, collaborate with other professionals, and ensure compliance with IT standards and functionality.

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• Manage IT systems within the organization.

ACCREDITATION OF KATCARE PARTNER TECHNICIAN

K.A Technologies Ghana 10/22/2022 - Current, Walewale Responsible for the repairs of the (TM1) teachers' laptops and the One Student One Tablet project in West Mamprusi Municipality, I also providing on-site and remote technical support, managing hardware and software installations, and ensuring customer satisfaction through timely and effective service.

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• Overseeing the deployment, training, and support for these initiatives. I.T Support Technician

Council for Scientific and Industrial Research (CSIR) 01/01/2012 - 29/06/2012, Tamale Undertake administration, support and monitoring of the ICT network, hardware, and software resources; including installation, maintenance also providing technical assistance and support for incoming queries and issues related to computer systems.

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Senior System Administrator

Bangmarigu Community Bank Ltd 09/2012 - 07/10/2021, Walewale

• Managing and maintaining the bank's IT infrastructure. Ensure the smooth operation of critical systems and my proactive approach to preventing potential issues were key factors in maintaining the bank's operational efficiency and security

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• Hardware, Troubleshooting, Computer Maintenance and Repairs

• Network Troubleshoot, Systems Security Installation of Routers, switches, network Rack, and Patch Panel

• CCTV Camera installation and backing up of vital data

• Configuration of DNS, DHCP, LAN, WAN, TCP/IP, AD and DC Active directory

• Provide IT Support Services including backups.

• Train users on in house software.

EDUCATION

BSC. INFORMATION TECHNOLOGY

Kwame Nkrumah University of Science and Technology • Kumasi • 06/2022 ADVANCE DIPLOMA IN SYSTEMS ENGINEERING

IPMC COLLEGE OF TECHNOLOGY • Tamale • 11/2016

MICROSOFT CERTIFIED SOLUTION EXPERT (MCSE)

IPMC COLLEGE OF TECHNOLOGY • Tamale • 11/2016

CompTIA NETWORK A+ CERTIFIED NETWORKING AND HARDWARE NEW LIFE COLLEGE • Tamale • 11/2010

SKILLS

MICROSOFT OFFICE MICROSOFT OFFICE 2019 MICROSOFT OFFICE 2016 MICROSOFT OFFICE 2010 MICROSOFT OFFICE 2007 MICROSOFT OFFICE 2003 Advanced Microsoft Office Suite

WINDOWS OS WINDOWS 8 WINDOWS 10 WINDOWS 7 WINDOWS XP WINDOWS 11 PROGRAMING LANGUAGE V.B CSS PHP Adobe Dreamweaver HTML WINDOWS SERVER OS Windows Server 2012 R2 Windows Server 2019 Windows Server 2016 Windows Server 2008 r2 Linux Operating Systems Ubuntu Server OS SuSE Linux Server SQL Database Server VMware Workstation NETWORKING DNS SERVER LAN DC Active Directory DHCP TCP/IP WAN CCTV Camera Installation BANKING APPLICATIONS Clearing and Settlement Temenos Globus T24 Banking Software ATM INDIGO APP BoG Collateral Registration Bank of Ghana Electronic submission of Returns Super Tech (STL) Network Training ARB Apex Mobile Banking BoG Cyber Security Training Mampruli, Dagbani and Twi, English

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