Customer Service Front Desk

ABHAY P KHILLARI

Enthusiastic and motivated individual seeking a Food and Beverage Associate position with a passion for providing exceptional customer service. Eager to apply strong interpersonal skills and a willingness to learn in a fast-paced hospitality environment. Knowledgeable about food safety and hygiene practices, with a keen interest in enhancing guest experiences. Committed to working collaboratively with team members to deliver high-quality service and support the overall success of the establishment.

Experience:

Industrial Training - Hotel,Radisson blu Mumbai International Airport November2022- April 2023

Gained hands-on experience in luxury hotel operations, including front desk, housekeeping, and food and beverage services.

Assisted in delivering exceptional guest experiences by providing personalized service and addressing inquiries promptly.

Collaborated with various departments to ensure seamless operations and uphold the hotel's high standards of service and professionalism.

Participated in daily briefings and training sessions to enhance knowledge of hospitality standards and customer service techniques

OutDoor Catering (ODC) 2021-2024

hands-on in Food & Beverage Services

got an opportunity to work in Luxury hotels like TAJ, Leela, ITC, etc

Job Experience

1 year of job experience in the St.Regis Mumbai (JW By Marriott)

Technical Skills:

MS Excel MS Office

Safety and Emergency Procedures First AID Procedures

Facility Management Service Management

Customer Relation Management

Education:

Institute of Hotel Management, Rizvi Mumbai B.SC. In Hospitality studies and Toursim

2021-2024

Skills:

Communication Skills (Proficiency in English) Organization skills

Leadership Safety Procedures Adaptability

Problem-solving Team Work

Time Management Physical Stamina Good Listener

**************@*****.***

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