It Support On-Site

Professional Summary

Languages

Work history

GOSAITSE NTSIMA

Phace 4, Gaborone, Plot 23715, Gaborone, Botswana 0000 +267-******** **************@*****.*** Nationality: Motswana Permit: Class B

Intermediate ICT Networks and Security professional with over 8 years of experience in network administration, IT security, and infrastructure management across public and private organisations. Skilled in Fortinet firewall administration, Microsoft 365 security, access control, and enterprise networking. Holds a BSc (Honours) in Computing (Network & Infrastructure Management), Cisco CCNA, Level 3 Technical Certificate in CCTV/Access Control Systems, and a Level 7 Diploma in Data Science. Experienced in implementing secure, resilient, and compliant IT environments, with a strong focus on risk management, documentation, and business continuity planning. English – Professional Proficiency: Setswana – Full Professional Proficiency: IT Support Specialist (Remote & On-site Project Support) 02/2023 - current Steelbase (Pty) Ltd – Gaborone, Botswana

Provided remote and on-site IT support for project managers, ensuring smooth execution of infrastructure and technical projects.

Supported deployment and use of project management software tools, including AutoCAD, Microsoft Project, and collaboration platforms.

Administered and configured Microsoft 365 environments (user accounts, permissions, compliance features, and MS Teams).

Installed and configured new systems, printers, and network devices, ensuring reliability and security.

Provided general IT support and troubleshooting to enhance project delivery and reduce downtime.

Documented system configurations and provided recommendations for IT system optimisation in line with business requirements.

Network Administrator 02/2020 - 02/2025

Collection Africa/CRB Africa – Gaborone, Botswana

Administered and maintained network infrastructure in debt collection environment, ensuring 99.9% uptime for mission-critical systems.

Implemented Fortigate firewall solutions, VPNs, and access controls to secure sensitive financial data.

Developed and enforced IT security policies and network design documentation, ensuring compliance with best practices.

Conducted network audits, identified vulnerabilities, and implemented corrective measures to strengthen system resilience.

Led training sessions on IT security best practices for staff, improving awareness and reducing security risks.

Collaborated on disaster recovery and backup planning, ensuring continuity of operations. IT Officer 03/2018 - 01/2020

Botswana Tourism Organisation – Gaborone, Botswana Designed and implemented secure network architecture aligned with organisational needs. Administered LAN/WAN, routers, switches, and firewalls, improving system efficiency. Deployed VPNs and remote access solutions, enabling secure connectivity across sites. Performed network monitoring and troubleshooting, reducing downtime incidents. Documented operational procedures, ensuring clear guidance for audits and IT compliance. IT Officer 01/2016 - 12/2016

Ministry of Health – Jwaneng DHMT – Jwaneng, Botswana Supported IT operations across health facilities, maintaining secure access to patient data. Skills

Education

Hobbies and interest

References

Implemented network security protocols to comply with government standards. Conducted routine system audits, identifying areas for improvement in data protection. Assisted with planning and implementing network expansions to improve service delivery. Collaborated with cross-functional teams, ensured alignment of IT goals with broader business strategies.

Organised periodic IT audits, maintained compliance with industry regulations. Network Security: Fortigate firewalls, VPNs,

access control, Microsoft 365 Security, SIEM

basics

Networking: Routing, switching, VLANs, NAT,

QoS, LAN/WAN design & optimisation

Data Science & Analytics: Data analysis,

Python (introductory level), risk assessment

methodologies

Cloud & Identity Management: Azure AD,

MFA, Conditional Access, Microsoft Defender

for Office 365

Physical Security Systems: CCTV, alarms,

biometric access control installation &

maintenance

Documentation: Security policies, risk

assessments, compliance reports, network

diagrams

Level 7 Diploma: Data Science 12/2025

Edubex - India

Awaiting Graduation

Level 7 Diploma qualification

Cisco Certified Network Associate (CCNA): Network Engeneering 01/2024 – 01/2025 Cisco - USA

01/2023 – 01/2024

Level 3 Technical Certificate: Installation, Operations, Repair and Maintenance of CCTV, Alarms & Access Control

Granjo Trainers

BSc (Honours): Computing (Network & Infrastructure Management) 01/2013 – 01/2017 Botho University - Gaborone

reading

church

music

Victor, Nkane, General Manager, ******.*****@****************.**.**, +267********, Collection Africa

Naruschka, Winter, Manager, ****************@*****.***, +267********, Steelbase Pty Ltd Mmakalane, Nokane, HR Admin Head, +267*******, Ministry of Health Jwaneng

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