Customer Service Virtual Assistant

COMFORT OKEZIE

Lagos, Nigeria **********@*****.*** 090********

PROFESSIONAL SUMMARY

Virtual Assistant & Customer Service professional with hands-on experience supporting small businesses and front-desk operations.

Skilled in email & calendar management, client communication, and project coordination using Google Workspace, Microsoft Office, Trello and Canva.

Known for improving response times, streamlining administrative workflows, and delivering calm, reliable customer service.

KEY ACHIEVEMENTS

Improved client response time by 30% through effective email and calendar management.

Supported 50+ guests as a Hotel Receptionist, ensuring smooth check-ins and professional complaint resolution.

Created social media content and flyers using Canva, increasing engagement for small business owners.

Assisted in scheduling and managing appointments, improving productivity by 25% for a small business owner.

CORE SKILLS

Email & Calendar Management (Gmail, Outlook, Google Calendar)

Customer Service & Client Support (phone, email, WhatsApp)

Administrative Support & Data Entry

Project Coordination (Trello, Asana)

Content Creation & Design (Canva)

Microsoft Office (Word, Excel, PowerPoint)

Time Management & Prioritization

Communication, Confidentiality & Problem Solvingi

PROFESSIONAL EXPERIENCE

Freelance Virtual Assistant – Remote (2023 – Present)

Managed client email inboxes: organized folders/labels, created response templates, and handled follow-ups.

Coordinated calendars and scheduled appointments, reminders, and meetings.

Created Canva social assets and formatted client documents.

Performed internet research and handled client communications (WhatsApp, email).

Hotel Receptionist – Lagos (2024 – 2025)

• Managed front desk duties including guest check-ins, bookings, and inquiries.

• Resolved customer complaints with professionalism, improving guest satisfaction.

• Handled WhatsApp client communication and follow-ups to ensure smooth operations.

Subject Teacher – Lagos (Jan 2021 – Aug 2023)

• Taught English and Civic Education to junior secondary students.

• Maintained strong parent-student relationships and improved classroom engagement.

• Developed organizational skills while managing lesson plans and student progress.

EDUCATION

NCE, English/Political Science – [College of Education Ilemona, Offa], [2018]

TOOLS & SOFTWARE

• Google Workspace

• Microsoft Office

• Canva

• Trello (basic)

• Notion (basic)

• Zoom

• WhatsApp Business

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