Customer Service Business Development

Claudia Usabal

*******.******@*****.*** 754-***-**** www.linkedin.com/in/claudia-usabal

Summary

International Business student with hands-on experience in managing financial procedures and team leadership to enhance sales performance. Over 2 years of experience in customer service and sales utilizing strong communication, organizational and time management skills. In search of a collaborative work environment where I can apply analytical and leadership abilities to support business development and financial growth. Education

BBA - International Business Expected May 2027

Florida International University Miami, FL

· Relevant Coursework: Financial management, Accounting, Marketing, Information Systems management Experience

Key Holder - Free People Miami, FL Sep 2024 – Present

· Communicated directly with corporate offices to provide daily financial summaries and operational feedback.

· Managed cash handling procedures, daily reconciliation, and maintained accurate financial records while ensuring compliance with company policies.

· Led a team of sales associates to drive sales performance through strategic merchandising initiatives and customer engagement, ensuring exceptional service standards. Stylist - Free People Miami, FL Oct 2023 – Sep 2024

· Provided personal styling consultations to determine clients' wardrobe needs and preferences.

· Managed inventory and ensured product organization across apparel, accessories, and beauty categories.

· Processed transactions and returns using POS systems while maintaining compliance with company procedures. HR Intern - Diced Miami, FL Jun 2022 – Aug 2022

· Provided administrative support by performing administrative tasks such as filing, maintaining records and scheduling interviews.

· Supported senior staff members in the completion of complex projects within deadlines.

· Managed confidential personnel files containing sensitive employee information in compliance with legal requirements.

Community Involvement

Vice President - Panthers Run Club Miami, FL Oct 2023 - Present Athletic Club at FIU

· Coordinate weekly training sessions and community events for over 500 club members, managing workout schedules, venue logistics for events, and communications with the goal of improving fitness and promoting a healthy lifestyle.

· Lead social media marketing and member engagement initiatives, create promotional content, and drive event attendance while fostering an inclusive community. Finance Director - Strike Magazine Miami, FL Aug 2025 – Present

· Manage and oversee all financial transactions and coordinate budgeting with profit maximizing goals.

· Prepare financial reports to leadership to ensure transparency and accountability in budget allocations.

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