Project Manager Management

Eric Totouom, P. Eng, PMP

Phone: 514-***-****

****@*******.*** ca.linkedin.com/pub/eric-totouom-ing/25/b22/383/ PROFILE

Senior IT Project manager with extensive experience in leading the development, integration, testing, certification and deployment of software applications. Very focused on achieving results while respecting budget and schedule. Offer a range of expertise in, customer service support and leadership in managing complex projects and multidisciplinary and remote teams. PMP certified, masters all modern principles of project/program management in “Agile” and “Waterfall” methodologies. Inspirational and cooperative leader, I am an accomplished negotiator with a calm attitude who brings people together to achieve common goals. WORK EXPERIENCE

Experis Inc. On Mandate at Rio Tinto Canada, Montreal, QC Since Aug 2022 Senior IT Project Manager

Accomplishments:

Lead the implementation of SAP, Oracle and other ERP applications and solutions:

• Deployment of Rio Tinto's SAP business solution in major business units of the company. Lead activities from initiation to commissioning and post-delivery assistance. SAP with FICO, MM, PP, Ariba, Fiori, Concur, SD, PM and HR modules; 3 projects totaling more than $20M carried out with the support of subcontractors Accenture, Ernst &Young and IBM.

• Implementation of the SAP payroll solution at a Rio Tinto site. Lead the feasibility workshops, Gates 1 (planning) and 2

(design).

• Successful implementation of a third-party solution (payreq) to allow employees to view payslips online.

• Successful Implementation of the Oracle Transport Module (OTM) in a Rio Tinto Division

• Replacement of RTFT plants gate controllers and application upgrade. Move from on-premise to cloud solution.

• Lead the design and execution of unit tests (UTs) and user tests (UAT, PVT, parallel runs with more than 300 end users testing) for the release of the migration of the company's financial reporting application HFM (Hyperion Financial Module) to CCH Tagetik using Azure Devops (ADO). Coordinate the resolution of bugs based on priority to ensure successful exit gate. Ensure adherence to SOX reglementation. Collaboration with the Test Manager, Product Manager, SCRUM Master, Program Manager and Integrator, as well as component managers and experts to ensure that activities run smoothly and that test results meet customer expectations.

Roles and Responsibilities:

• Analyze and validate customer needs; Establishing the "roadmap"

• Control deadlines, manage budget and resources by following established project management processes

• Coordinate the work of team members

• Properly communicate progress and issues to stakeholders and senior management

• Manage the interdependencies between your projects and other projects

• Identify risks and find proactive solutions to mitigate or eliminate them

• Maintain excellent customer relationships and monitor progress

• Be the point of contact between customers and the development team

• Organize and lead daily follow-up and obstacle resolution meetings

• Coordinate the writing, prioritization and resolution of defects

• Lead change management activities

• Manage users access, infrastructure security and configuration requests, incidents creation and resolution with Service NOW Experis Inc. On Mandate at Pratt & Whitney Canada, Longueil, QC Feb-Aug 2022 Senior IT Project Manager, Digital Transformation Remote Accomplishments:

Lead the deployment of SAP applications and solutions:

• SAP Portal upgrade from 7.4 to 7.5, a 2.5M program. Gates 1 (planning) and 2 (design) achieved. Implementation on Development and QA platforms completed. Unit testing in progress

• SAP Content Server implementation to store large file attachments. Gates 2 (design), gate 4 (testing) and go-live achieved Esterline CMC Electronics Inc - Montreal, QC Aug 2017 – Jan 2022 Program Manager, Software Flight Management System Accomplishments:

• Led a multidisciplinary team of up to 45 engineers for the design, implementation, testing and certification of CMC Electronics next generation of Flight Management System; a program of more than 20 million $ budget with team members located in 3 countries (Canada, US, India).

• Managed the delivery of many FMS software upgrades to product line most important customers.

• Represented CMC to the aerospace Green House Gas reduction committee led by the government. Responsibilities:

• Develop, execute, and monitor progress to ensure that program meets its commitments and objectives.

• Define project scope, goals and deliverables that support business goals in collaboration with Product Management, senior management and stakeholders (inter-co, suppliers, customers, marketing department, etc…).

• Develops and maintains the program schedule and plans to track project milestones and sequence of activities that encompass all deliverables and resources required to achieve the objectives of quality, time and cost.

• Identify program risks and develop and monitor risk mitigation actions for the program.

• Define project success criteria and identify and manage project dependencies and critical path.

• Prepare and manage capital expense requisitions to secure the necessary funding for facility and equipment.

• Proactively manage changes in program’s scope or performance, identify potential issues, and devise contingency plans from conception to completion.

• Develop and deliver accurate reports to senior management as required on program status, cost, schedule, risks, staffing, profitability and performance.

• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

• Coordinate potential programs definition and estimation activities. Safran Electronics and Defense Canada - Peterborough, ON May 2016 – Aug 2017 Manager, Software Engineering

Accomplishments:

• Manage and provide leadership to all activities of the SW group (up to 35 contractors and permanents employees) towards the development, validation, verification and release of embedded software solutions for control systems; Use SCRUM and other Agile project management principles.

• Manage the outsourcing of make/buy and other intellectual services related to the SW group activities; Lead the outsourcing and management of 3-5 Million $ contracts to s/w engineering services suppliers in Canada and abroad (India, USA). Responsibilities:

• Manage the career development of the SW group team including mentoring and performance evaluation of company personnel. This includes development of core technical skills required for the SW coding and process disciplines - including coaching, training, career planning and mentoring;

• Direct, plan and lead the certification SW development according to RTCA DO-l 78B/C or other standards as required by the customer specifications.

• Manage the SW group deliverables, milestones and other activities to meet customer deadlines and complete projects within budgetary constraints;

• Establish, manage and maintain the SW Group's Engineering Design Manual (EDM) and Engineering Operational Procedures

(EOP's) and processes ensuring they are current and meet the requirements of FAA, EASA and TC certification standards and guidelines;

• Prepare estimates, schedules, technical/development plans and provide information for bids when required;

• Interact with customer management teams to ensure understanding of product and system specifications.

• Selection and maintenance of the tools and licenses for all SW engineering disciplines;

• Regular reporting of the group's performance and activities, striking facts, issues and identified risks as required by the project and/or by the Director of Engineering;

Aversan Inc. On mandate at Honeywell Aerospace Canada - Mississauga, ON August 2015 – March 2016 Senior Project Engineer

• Responsible of risks, schedule, resources and budget management for the Engineering team on the B737 MAX ECS

(Environment Control System) including software development process using the DO-178B standard.

• Ensured that the Engineering teams schedule, budget and resources were in line to support program’s needs

• Prepared weekly program’s milestones status report for senior management and the customer. Helped improve milestones achievement success rate by 30%.

Bombardier Aeronautics - Montreal, QC July 2013 - August 2015 Test lead, Global 7000/8000 ground tests (March-August 2015)

• Lead the overall execution of the tests on the Integrated System Test Control Rig (ISTCR) of the Global 7000/8000 business Jet development Program to reach ground tests program targets (time, quality, earn value).

• Conducted DMMs (Daily meetings will all stakeholders, up to 40 people (senior management, System engineering, Suppliers, program management)) to get adherence of all players to the test plan and the priorities.

• First point of contact for any issue on the rig. Lead the Andon team to resolve issues. Senior program analyst, risk management (July 2013 - February 2015)

• Responsible of the risk management process on the CSeries aircraft program, a 4.5 billion dollars new aircraft program with 1500+ employers and hundreds of suppliers around the world.

• Ensured that all risks and opportunities in the program are identified, documented, prioritized and addressed appropriately

• Coordinated all activities related to the management of risks and opportunities on the program. Generate risks management monitoring reports for program's senior management and the company’s financial risk management organization.

• Maintained and improved risks register and tools used for risk management (Excel, Microsoft Access)

• Contributed to a Kaizen effort to find ways to ensure that the Cseries program suppliers respect their budgets; found ways to recover budget wrongly charged to the program by some suppliers. The team was able to identify more than 50 million USD that could be recovered.

• Implemented and maintained key performance indicators for the risk management process (program risk level, turn-around time, productivity, mitigation plan quality). Helped improve the performance of the teams by 10-15% on average. CAE Inc - Montreal, QC January 1999 - March 2013

Group leader Simulation product deployment (June 2006 – March 2013) Accomplishments:

• Supervised a team of 15-20 engineers (integration specialists, test engineers) and technicians responsible of the integration, validation and installation at the customer site of flight simulation products: More than 45 deliveries of simulation products during the fiscal year 2013

• Lead a multi-disciplinary team during a brainstorming session of five days (Kaizen) on improving the execution of projects. Improve execution key performance indicators results by 30%.

• Created a team of integration specialists based in India to support remotely projects in Montreal

• Monitored the execution of projects in accordance with requirements, schedule and budget. Daily management of employee’s priorities and workload.

• Support all projects phases: estimation, design, planning, definition, development and evaluation by customers and / or regulatory authorities (FAA, CMOT, EASA, etc...) and after-sales. Integration Specialist (July 2001 - July 2006)

• Lead integration activities (hardware and software) on various Full Flight Simulator (FFS) projects/programs (B737, A330/340), the first A380 FFS and migration of simulator main computer complex to new technology platforms (new OS, new h/w architecture)

Navigation System Engineer Military (January 1999 - July 2001)

• Design, development, integration and testing of radio navigation systems on military projects in accordance with ISO 9001 and NATO secret.

EDUCATION

• Bachelor degree in electrical engineering, computer science option from Ecole Polytechnique de Montreal (1998)

• Preparation for the PMI Risk Management Certification (PMI-RMP) from SimpliLearn (December 2015)

• Python programming level III certificate from John Abbot College, Montreal, Canada (January 2024)

• SAP Certified Associate - Implementation Consultant - SAP S/4HANA Cloud Public Edition from SAP (In progress – Expected November 2025)

PROFESSIONAL DEVELOPMENT

Leadership skills:

• PMI PMP (Project Management Professional) certified

• Inspirational, servant leadership; Effective communication and delegation, Teamwork and motivation.

• The political meaning in business. Negotiation skills. Accent client in a culturally diverse environment

• Six Sigma green belt training. Continuous improvement.

• Setting SMART goals for employees. Employee’s performance evaluation.

• Customer support and management. Customer facing experience Technical knowledge:

• Microsoft office suite, Microsoft 365. Macros programming using Visual Basic for Excel and Access

• Oracle Primavera Advanced training by Gestion Proxima

• Project management (schedule, resource and budget) using Microsoft project or Primavera: Critical path analysis, Resource leveling, earn value computation

• Software development using Agile methodology: sprints, Scrums, continuous development, integration and testing

• Managing projects requirements with software DOORS

• Teams, Jira, Zoom, Slack, Copilot, Azure Devops, Service NOW, SOX

• Programming in C, C + +, Fortran, Pascal, Assembler

• Microsoft Azure architecture, management and governance. Cloud computing. Data integration, migration, validation and warehousing.

ASSOCIATION

• Member of the Order of Engineers of Quebec. Active member of the promotion of the engineering profession committee. Ø Represent OIQ at several meetings with high school students or College to promote the engineering profession.

• Member of PMI (Project Management Institute) Montreal’s chapter INTERESTS

§ Stock trading: Swing trading for 20 years (stocks, options, forex). Provide training on how to use Interactive Broker trading Platform

§ Reading, Soccer, travel, new technologies (Generative AI, Python Programming, Microsoft Copilot), flight simulation technologies

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