Sales Representative Customer Satisfaction

CC

CELSO CALDERON

*****************@*****.*** 951-***-**** Murrieta, CA 92563 WWW: Bold Profile Mortgage servicing expert with a strong track record at Caliber Home Loans, managing a 30-member team focused on resolving escalations and improving borrower support. Bilingual communicator proficient in credit evaluation and loan modification, consistently meeting high customer satisfaction and compliance benchmarks. Demonstrated success in coordinating remote teams while delivering measurable results. Mortgage servicing expertise

Bilingual communication

Credit evaluation and underwriting

Loan modification management

Customer relations and collections

Remote work coordination

Carvana Ontario, CA

Driver Sales Representative

05/2025 - Current

Participated in driver safety meetings and training sessions. Performed daily pre-trip inspections on assigned vehicles. Reported any mechanical issues with delivery vehicles promptly to supervisor for repair or replacement.

Provided feedback on customer satisfaction surveys after making deliveries.

Developed relationships with customers to ensure repeat business. Maintained cleanliness of vehicle interior and exterior. Ensured compliance with all applicable laws and regulations related to the transportation industry.

Communicated regularly with dispatch regarding route changes or delays due to traffic conditions.

Uber/Lyft Murrieta, CA

Driver

11/2024 - Current

Maintained accurate logs of vehicle inspections and repair status. Pick up the customer and take them safely to their destination. maintain accurate log of driving hours.

New American Funding Remote, CA

Customer Care Specialist

08/2023 - 11/2024

Handled borrower inquiries, payments, and escrow issues. Supported welcome and past-due outreach campaigns. Developed strategies for improving customer satisfaction ratings through surveys and feedback forms.

Identified opportunities for cross-selling or upselling additional products and services when appropriate.

Followed up with customers after purchase or resolution of issue in order to measure their satisfaction levels.

Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.

Provided timely responses to customer questions and complaints in a professional manner.

Summary

Core Skills

Experience

Mission Property Loss Consultants

Independent Property Inspector

01/2023 - 08/2023

Evaluated residential sites for solar installation, submitting structural reports and photos.

Pentagon Federal Credit Union

Mortgage Loan Care Rep

04/2021 - 01/2023

Assisted homebuyers and refinancers, specializing in Spanish-speaking clients and document tracking.

Brillient Corp. / SBA (U.S. Government)

Loan Processor Assistant

04/2020 - 04/2021

Reviewed credit and financial documents for COVID-19 relief loans; assessed eligibility and fraud.

Guild Mortgage Company

Mortgage Loan Counselor

04/2019 - 04/2020

Collected delinquent mortgage accounts, advised foreclosure prevention options, and set up workout plans.

Union Bank (MUFG)

Senior Credit Analyst

11/2017 - 07/2018

Analyzed credit risk for mortgage and consumer loans; ensured regulatory compliance.

Caliber Home Loans

SPOC Supervisor

01/2014 - 05/2017

Supervised 30-person team resolving escalations and delivering borrower assistance for loan modifications.

Created new strategies for improving customer service standards within the organization.

Evaluated employee performance through periodic reviews and documented results accordingly.

Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Collaborated with other departments to coordinate workflow processes between teams.

Orange Coast College Costa Mesa, CA

Real Estate Principles & Finance

01/2005

Saddleback High School Santa Ana, CA

High School Diploma

01/1989

I AM AN ABORIST

I ALSO RESTORE CLASSIC CARS AS A HOBBIE.

I HAVE BEEN RECOGNIZED FOR THE MOST CALLS WHILE WORKING IN A CALL CENTER. Spanish:

Professional

Education

Activities and Honors

Accomplishments

Languages

References available upon request.

References

Contact this candidate