Support Engineer Desktop

Fabricio Godoy

Lexington, SC ***** • 516-***-**** • *********@*******.***

https://www.linkedin.com/in/fabricio-godoy-b96a0848/ About Me

Software Support Engineer with several years of experience in the field. Application Support Professional with strong critical thinking skills and experience to identify and resolve simple to complex computer/system business issues. Excellent customer support and troubleshooting experience. PC / LAN professional, maintaining networks and workstations. Exceptional desktop support and troubleshooting abilities. A flexible, bilingual (Spanish) and reliable team member; self-motivated to successfully complete assignments with exceptional customer service and technical skills to identify and address customer needs/requirements. Highlight

• Troubleshooting / Problem Solving

• Process Improvement Efficiency

• Server Connectivity

• A+; MCP / MCSE Certifications

• Quality Assurance

• Technical Support

• MS Office Suite, Google docs.

Experience

Macy’s Inc. – Contract Support Engineer/Middleware 5/2022-10/2023 Remote

• Support TIBCO MFT. Implementation of new transfers, migrating vendors from their applications to TIBCO MFT, using network shares and Google buckets.

• Manage, update, and troubleshoot existing transfers, which includes different Windows and Unix versions and mainframe as the operating systems.

• Managed add/users on Unix and Windows servers when needed.

• Utilized ServiceNow for management of issues via ticket requests.

• Lead meetings using various Microsoft products to aid in bringing team members together to resolve and troubleshoot issues.

• Implemented transfers with Google Cloud, mounted to local and secure file system.

• Facilitate team meetings with progress updates, application issues and any validation needed.

• Utilized MoveIt server, to transfer data securely. TIBCO Software (Former Proginet Corp), Support Engineer 6/2003 – 11/2020 Garden City, NY

• Provided 24/7 email / phone support worldwide for enterprise applications, File Managed Transfer, made by Proginet/TIBCO. Also supported AWS, AZURE with applications made by TIBCO.

• Troubleshot various versions of Windows (2000 - 2016), AS400, zOS, and Unix systems.

• Work with customers reproducing their issues, reporting, and working with development and engineering as needed.

• Open customers issues/defects to be tracked internally using JIRA, create knowledge base articles for internal and external use.

• Created and managed Unix/Windows images to be used by the support group to work and reproduce customer issues.

Additional Relevant Experience

Fabricio Godoy

Lexington, SC 29072 • 516-***-**** • *********@*******.*** https://www.linkedin.com/in/fabricio-godoy-b96a0848/ Lincoln Computers Services, East Meadow, NY Field Tech. for NYU Mount Sinai Hospital Symantec Corporation, Melville, NY SQA Analyst

IBM Global Services, Melville, NY Help Desk for PriceWaterHouseCoopers Whole Systems, Inc., Huntington, NY Help Desk / Desktop Support / Field Tech. at the United Nations and Thomas Register

Professional Development

PC Specialist Course, 1500 hours Computer Career Center Garden City, NY MCSE Course, 360 hours.

Net Essentials, TCP/IP, Windows NT Workstation / Server 4.0, Exchange server, Windows Server / Enterprise

Hands-on Introduction to Linux Commands and Shell Scripting. The Bash Shell and Basic Scripting in Linux.

Programming for Everybody (Getting Started with Python) Software

Installed and configured Systems, Language and Shells. Windows XP / Vista / 2003 through 2016 server and workstation / Exchange 5.5 and 2000; AS400, z/OS, Unix, Linux, AIX, HPUX

Troubleshoot and connect with

Remote Desktop: GoToMeeting, Zoom, WebEx

Norton: System Works, Disk Doctor, Norton, Internet Security, Utilities Hardware

IBM PC's, Pentium, AMD, Dos, Windows, NIC cards, internal / external IDE / SCSI CD-ROM, Tape Backup, and Scanners, NT servers / workstations, MS Exchange 5.5. Lotus Notes, Print Servers; Ethernet LAN / WAN's; Wireless connections, with/wo encryption, PCs, Cell phones

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