Service Representative Customer

**** ***** ****** ******* **** **** * Phoenix, AZ 85044

602-***-****

*********@*****.***

Tim Traylor

Customer Service Representative

EMPLOYMENT HISTORY

iQor/Verizon 9/24/22-7/31/25

Tempe, AZ

Handling incoming customer calls, showing empathy to their needs.

performing detailed transactions, troubleshooting

and problem-solving to address customer concerns,

maintaining monthly metric scores that met team goals.

Concentrix/United Health Care 2019-2022

Tempe, AZ

Handle incoming customer calls, verify insurance eligibility and

coverage, assisted in scheduling doctor's appointments,

educate about co-pays and deductibles.

Work independently, taking initiative in completing assignments.

Showing empathy and concern for each client's situation.

EDUCATION

Clintondale High School

Clinton Township, MI

SPECIAL SKILLS

Empathetic, Patient,

Purpose driven, Team player, Motivated, Organized

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