Customer Service Representative

Jamie Larocque

*** ********* ***

Toronto, Ontario

M6L 2K9

647-***-****- email **************@*****.***

PROFESSIONAL SUMMARY

Versatile, hard-working customer service representative with more than 25 years' experience in the customer service industry. I enjoy the intrinsic rewards of helping others and establishing rapport with clients, guests and co-workers. I am skilled at ensuring repeat patronage and customer loyalty by providing exemplary service, responding to customer needs or questions and resolving disputers. Available immediately for full-time employment.

Smart Serve Certification

Food Handlers Licence

SKILLS

· Time management and organization

· Meticulous attention detail

· Operating a multi-line phone system

· Effective communication

· Collaborating with team members

· Working with excel, word, emails and a variety of on line platforms

· Health and safety training

· AED and CPR training

WORK HISTORY

Tam O'Shanter Golf Course August 01, 2024 to Present

● Lead cook, griller and supervisor

● Head of food and beverage services

●Alcohol Service (including mixed drinks)

● Monthy inventory counts

● Ordering food and beverage

● Front of house sales

● Working with POS system for end of day and end of month closes Eataly January 15, 2024 to July 14, 2024

● Prepared Brisket and Porchetta for cooking

● Food preparation for customers (including deep frying)

● Sandwich preparation

● One on one contact with customers

● Rotisserie chickens

Nickle Brook Brewery September 5 2023 to December 22, 2023

· Tap Master

· Preparing Food

· Operation of Point of Sale equipment

· Handle cash payments and change for customers

· Replacing empty kegs and restocking fridges

Something in The Water June 6 2023 to September 3, 2023

· Barbecuing meats

· Food Preparation

· Making sandwiches and wraps

· Tap Master

· Canning beer

Dana Hospitality November 26, 2022 to May 2023

· Sandwich Artist

· Food Preparation including grilling and roasting meats and vegetables

· Assembling platters for catering

· Food service at sandwich bar

· Barista

En Ville Catering May 25, 2022 to September 20, 2022

· Food Preparation

· Making sandwiches and wra

·, Grilling and roasting meats and vegetables

· Assembling platters for catering

· Serving at events

Customer service/runner, Hampton Inn & Suites June 9, 2021 to September 30, 2022

· Responded to company needs by remaining flexible, varying job roles or shifts as necessary.

· Being professional in manner.

· Using good phone skills to determine the clients' needs.

· Welcoming customers and demonstrated excellent knowledge while responding to their inquiries.

· Assisted over150 customers per day with hotel accommodations

· A food runner as well kitchen help when needed

Men's locker room attendant, Equinox March 12, 2019 to April 8, 2022

· Handling over 200 clients and customers a day with a professional manner, hands on

· Answering phone in a professional manner

· Restocking products and assisting at the front desk and the laundry room services when needed

· Providing tours for potential new clients and providing additional information as needed. Stater (Golf industries) Oakdale golf course & country club March 20, 2010-May 2018

· Booking tee times using excel and word perfect

· Answering phones, greeting members and guests, in a professional matter

· Scheduling the golf day for in excess of 500 participants and arranging golf tournaments

· Supervisor of the staff for the back-shop including creating schedules for over 25 employees Education

High Diploma Downsview Secondary School 1994 to 1998 Hobbies and Interests

· Camping and outdoor activities

· Volunteering with a animal rescue group

· Music

· Sports

REFERANCES UPON REQUEST

Contact this candidate