Admin.Assistant/Receptionist

Bernadette Checkley

Toronto, ON M*L *G* 416-***-**** **************@*******.***

PROFESSIONAL SUMMARY

Friendly and results-driven customer service professional with a strong background in administration, staff training, and team leadership. Known for delivering exceptional customer experiences through effective communication, attention to detail, and a positive, solutions-focused attitude. Proven ability to work independently or collaboratively to support organizational goals and drive customer satisfaction. Skilled in staff training and recruitment, with a proven track record of fostering excellent customer service and high levels of customer satisfaction.

KEY SKILLS

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Proficient with POS systems and cash handling

Strong problem-solving and decision-making abilities

Knowledge of basic accounting and budgeting practices

Excellent interpersonal and communication skills

CPR & First Aid Certified

Customer-focused with a friendly and professional demeanor

Adaptable and quick to learn new tasks and technologies

Basic language skills in Korean and Spanish

Experience with merchandising, stocking, and inventory control

PROFESSIONAL WORK EXPERIENCE

Teacher Assistant

William Osler HS, Toronto January 2023 – February 2023

Managed inventory operations by consistently updating, reordering, and restocking supplies; improved operational efficiency and reduced waste.

Supervised daily student activities, monitored schedules as needed, regularly reviewed student activities for quality and relevance.

Provided responsive support to students and staff, fostering a safe, structured, and inclusive environment through consistent communication and proactive problem-solving.

Assisting Student on and off School and personal transportation, ensure students in attendance

Retail Sales Assistant

Kitchen Stuff Plus, Toronto June 2022 – August 2024

Managed customer transactions by operating the POS system and processing various forms of payment; demonstrated strong computer and technological proficiency.

Boosted customer engagement and sales by actively assisting customers, promoting deals and promotions, and organizing monthly contests to drive foot traffic.

Maintained store inventory by restocking shelves and adjusting prices in accordance with current promotions or discounts.

Applied merchandising strategies in line with store policies and market trends to optimize product display and enhance customer experience.

Customer Service Representative

Premier Auto Services, Toronto June 2022 – August 2024

Assisted with monthly inventory audits, including tracking stock levels, organizing products, and ensuring compliance with company standards and accurate order fulfillment.

Accurately processed and filed payment records, ensuring timely and organized tracking of financial transactions, contributing to improved financial reporting accuracy.

Supported administrative staff by preparing, sorting, and distributing various office documents.

EDUCATION AND CERTIFICATIONS

Business and Accounting Clerk, Academy of Learning, Toronto June 2012

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