Business Intelligence Senior Analyst

Jerelene Ross

Carrollton, TX ***** PH: 309-***-**** ********.****@*****.***

PROFESSIONAL SUMMARY

Analytical Senior Analyst and Texas-Licensed All-Lines Insurance Adjuster with expertise in data analysis, business intelligence, and process documentation. Experienced in contracts and claims handling, policy interpretation, and customer service, with a proven commitment to thorough investigations and fair, timely resolutions. SKILLS

SAP (Procurement & Ariba) Business Analytics Project Management Microsoft Office Suite Microsoft 365/Copilot ServiceNow Genesys Cloud Generative AI EXPERIENCE

Accenture, Chicago, Illinois November 2019 – August 2025 Senior Analyst

Supported delivery and governance of a $1B global Caterpillar account, ensuring alignment with client business objectives, compliance standards.

• Ensured adherence to IPC methodology and delivery governance frameworks, managing over 500+ deliverables, with 100% compliance.

• Partnered with cross-functional teams (IT, engineering, finance, and operations) end-to-end project lifecycle management, from requirements gathering and solutions.

• Collected business intelligence data from industry reports and public sources.

• Maintained business intelligence tools and updated databases for accuracy.

• Communicated with customers, competitors, and suppliers to monitor industry trends. Accenture, Chicago, Illinois July 2002 – November 2019 Administrative/Software Support

Assisted with onboarding of new employees by providing information packets and training materials. ADMS Call Center support, taking calls and creating incident tickets, routing them to the correct team.

• Assisted in the preparation of presentations, reports and other documents to the executive board of Managing Directors.

• Maintained calendars for multiple executives. Scheduled meetings as needed. EDUCATION AND CERTIFICATIONS

Associate of Applied Science, Accounting Business Management, Illinois Central College - East Peoria, IL All-Lines Adjuster License – Texas Department of Insurance, (#3404415) Active Xactimate Certification is in process

Siebel 7 Business Analyst

HDI-Support Center Analyst

IPC (Intelligent Program Control)

ACTIVITIES

• Coordinator and Team Lead for Walker Funeral Services and Chapel - 6 years

• Church Clerk for Peoria Friendship Baptist Church - 11 years

• PACE (Peoria Area Community Events) Organized events – 15 years

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