Customer Service Administrative Assistant

Bobbi Smith

530-***-**** ************@*****.*** Roseville, CA

Objective

Dedicated and detail-oriented Office Assistant with proven administrative and customer service experience. Skilled in managing office communications, documentation, and providing excellent support in fast-paced environments. Passionate about serving the community and contributing to the mission of nonprofit organizations.

Professional Experience

Administrative Assistant

Keys2Victory Ministries, Sacramento, CA 2021 – Present

- Answer phones and respond to inquiries with professionalism and compassion.

- Deliver excellent customer service to clients, staff, and community members.

- Draft and manage detailed emails for internal and external communications.

- Organize and maintain filing systems, records, and documentation.

- Support ministry leadership with scheduling, event coordination, and office tasks.

Volunteer Experience

Children’s Church Volunteer

Arden Church of the Nazarene, Sacramento, CA 2019 – Present

- Prepare and organize lesson plans for children’s church services.

- Foster a welcoming and supportive environment for children and families.

- Assist in building church community through events, outreach, and faith-based activities.

- Collaborate with church leadership to support ministry goals.

Education

High School Diploma

Antelope High School, Sacramento, CA

- Captain of Dance Team – demonstrated leadership, teamwork, and organizational skills.

- School Ambassador – represented school in community events and supported peer engagement.

- Developed strong leadership and communication skills through extracurricular activities.

Skills

- Excellent customer service and communication

- Phone and email correspondence

- Filing and document management

- Microsoft Office Suite (Word, Excel, Outlook)

- Organization and time management

- Team collaboration and leadership

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