Customer Service Line Cook
Resume:
Janelle Garcia
Denver, CO *****
**********@*****.***
Professional Summary
To secure a position with a strong company as an employee with the opportunity for growth and advancement. I enjoy
working with people to explore all details of a department to ensure proper assistance. I use all available resources and
technology to respond to issues. I have a strong desire to work in a environment that I can continue to give my service to
customers and clients through work in customer service, office, retail, sales, housekeeping, home care,line cook, property, and casualty insurance and the hospitality industry. Willing to relocate to: Lakewood, CO - Denver, CO - Thornton, CO Authorized to work in the US for any employer
Work Experience
Barista/Shift Supervisor
First Meridian Services-Denver, CO
October 2019 to July 2021
Assigns tasks to subordinate employees, makes sure that all sales and operations run smoothly, responds to customer inquiries and complaints, balances drawers and accounts and the end of a shift, and reports to middle or upper management with any ongoing issues or problems.
• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees and teas.
• Make espresso drinks at the bar, maintain a clean and safe environment for each individual.
• Prepare and serve a great diversity of high quality espresso drinks, customized for each order.
• Prepared and served hot, iced, and blended espresso drinks at a fast pace.
• Prepare and serve espresso drinks & sandwiches, etc.
• Prepare quality coffee & espresso drinks Provide excellent customer service Multitask efficiently Inventory & Requisitions
• Prepared coffee and espresso drinks Handed out payroll to employees Opened and closed the store Counted daily earnings
• Provided excellent and proficient customer service while engaging with the public enthusiastically.
• Provided exceptional customer service and responded to individual customer needs.
• Certificate for customer service and satisfaction.
• Lead the ordering of inventory, bank deposits, lunch/break scheduling, customer service and problem solving if needed.
• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
• Demonstrated strong multitasking skills in handling a wide assortment of tasks from customer service to beverage preparation.
• Stock customer service stations with paper products or beverage preparation items.
• Coordinated and led customer service activities during working shifts.
• Provide Customer Service to public in fast paced environment.
• Provided customer service by serving food and beverages.
• Provided a high level of customer service.
• Deliver superior customer service to each guest.
• Motivated staff to maintain customer service standards.
• Directed workers in sales, customer service.
• Maintained store ambiance amidst the business volume, keeping the equilibrium, providing excellent customer service and perfect beverages.
• Dedicated to serving the employees of Lowes with great quality, customer service and fast service.
• Worked in fast pace environment monitoring three separate stations along with providing Excellent customer service.
• Strived for excellent customer service by listening attentively, remembering names and drinks of customers.
• Fastpaced Customer service always will great with a smile and always upsale items City Carrier Assistant
United States Postal Service-Denver, CO
May 2020 to August 2020
• Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and re-labels cases as required.
• Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route. Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.
• Handles undeliverable mail in accordance with established procedures.
• Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.
• Uses portable electronic scanner as instructed.
• Delivers and collects charges on customs, postage-due, and C.O.D. mail matter. Delivers and obtains receipts for registered and certain insured mail. Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of receipts taken.
• Deposits in the post office mail collected on the route upon returning from the route.
• Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.
• Furnishes customers with postal information and provides change of address cards and other postal forms as needed.
• Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.
• Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned.
• Works professionally with other employees in the office.
• May as a CCA, perform clerical duties and be required to pass examinations on scheme of city primary distribution.
• In addition, may perform any of the following duties: check hotels and other establishments to ensure that mail for residents undeliverable as addressed is not improperly held; deliver stamps or other paper supplies to contract or classified stations and other designated delivery points; serves at carriers’ delivery window; receive and register where practical, all letters and packages of first-class matter properly offered for registration; case mail and make deliveries on other routes as assigned. Temporary Employee
Connections Training and Staffing-Denver, CO
August 2018 to October 2019
Food and beverage line cook at Sodexo St. Anthony's Hospital. Production Associate at Steven Roberts originals, package sorter at On Trac.
Frontline Associate
JCPenney-Denver, CO
December 2018 to July 2019
Contributed to business growth by confirming customer satisfaction with service and quality Counted and verified cash amounts at shift start and balanced funds prior to shift end or close Placed special merchandise orders for customers
Processed an average of 100 transactions each day in a timely manner Received and processed cash and credit payments for in-store purchases Built customer confidence by actively listening to concerns and giving appropriate feedback Processed all sales transactions accurately and in a timely fashion Completed floor replenishment to guarantee size availability and promote customer satisfaction Marked clearance products with updated price tags
Consistently put customers first by handling needs with sense of urgency and compassion Worked as team member to provide highest level of service to customers Exceeded targeted sales goals
Educated customers on product and service offerings Line Cook
Sodexo-Denver, CO
August 2018 to November 2018
• Prepares and cooks to order foods that require short preparation time.
• Prepare food and serve customers at an a la carte and may operate a grill station.
• Prepares food in accordance with current applicable federal, state and corporate standards, guidelines and regulations to ensure high-quality food service is provided.
• Reads food order or receives verbal instructions on food required by patron, and prepares and cooks food according to instructions.
• Provides the highest quality of service to customers at all times.
• Follows basic recipes and/or product directions for preparing, seasoning, cooking, tasting, carving and serving soups, meats, vegetables, desserts and other foodstuffs for consumption in eating establishments.
• Prepares foods under direct supervision or instruction by operating a variety of kitchen equipment to measure and mix ingredients, washing, peeling, cutting and shredding fruits and vegetables, and trimming and cutting meat, poultry or fish for culinary use.
• Tastes products, reads menus, estimates food requirements, checks production, and keeps records in order to accurately plan production requirements and requisition supplies and equipment.
• Clean and sanitize work stations and equipment.
• Attends all allergy and foodborne illness in-service training. Environmental Services
SCL Health-Denver, CO
April 2018 to August 2018
Responsible for daily cleaning for patient rooms, nurses stations, medication rooms, clean supply rooms, nourishment rooms, family sleep rooms and soiled utility rooms. Daily cleaning included removal of all trash and linens, sanitized all surface areas and sweep and mop. Duties also included terminal cleaning for patient discharge and to prepare rooms for next available patient. Sleep Apnea Coach
Philips Resperonics-Thornton, CO
June 2017 to September 2017
Follow up with patients to check in to see how their sleep apnea therapy is going during usage requirements for insurance. Answer questions or concerns pertaining to therapy, equipment and mask issues and escalated any issues to Respitory Therapist. Mark patient compliant once they meet their usage requirements. Contacted 80-100 patients on a daily basis. Environmental Services
Crothall @ The Children's Hospital-Aurora, CO
September 2016 to April 2017
Responsible for daily cleaning for patient rooms, nurses stations, medication rooms, clean supply rooms, nourishment rooms, family sleep rooms and soiled utility rooms. Daily cleaning included removal of all trash and linens, sanitized all surface areas and sweep and mop. Duties also included terminal cleaning for patient discharge and to prepare rooms for next available patient. CSSR ll Account/technical representative
Comcast Cable and Xfinity Internet-Denver, CO
February 2001 to April 2005
• Actively listen to customers to understand their issues or concerns
• Interview clients to gather information useful in providing recommendations and solutions to a technical problem
• Install, configure, and troubleshoot computer systems, servers, and network issues
• Provide daily technical support services for information technology establishments
• Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
• Document and track customer issues using a ticketing system to ensure quick resolution
• Maintain the security and integrity of company database by setting access controls
• Explain highly technical details to customers using simple understandable terms
• Participate in development of information technology and infrastructure projects
• Ensure compliance with service agreements to evade legal issues
• Guide and direct the activities of less experienced tech support personnel
• Maintain an up-to-date knowledge of company products and services
• Stay abreast with technological developments and trends
• Educate customers on the features of company products/services to minimize technical challenges
• Follow-up on customers to ensure their issues are completely resolved
• Produce periodic reports of technical support operations to company management. Shift Manager
First Meridian Services
Education
General studies (Ged)
Rocky Mountain S.E.R-Denver, CO
February 1998 to August 1998
Skills
• Microsoft Word
• Microsoft Office (5 years)
• Phone call management
• Scanning
• Multitasking
• Order inquiry handling
• Microsoft Excel
• Epic
• GPS
• Billing issue inquiries
• Client interaction via phone calls
• Cashiering
• Cooking
• CSR
• Supervisor (2 years)
• Barista Experience
• Floor Tech
• Productivity software
• Attention to detail
• Home Care
• Team Work
• Shift Management
• Phone customer support
• Commercial Cleaning
• Computer skills
• Photocopying
• Communication skills
• Custodial Experience
• Sales (5 years)
• Time Management
• Technical support
• Management
• Technical support representative experience
• Phone answering
• Respiratory therapy
• Environmental Services
• Client communication
• Customer service
• Equipment troubleshooting
• Problem-solving
• Food Preparation
• Meat Cutting
• Microsoft Teams
• Coffee Experience
• Meal Preparation
• Providing product information
• Food Service
• In-person customer service
• Zoom
• Client email correspondence
• Salesforce
• Microsoft Access
• Clerical Experience
• Reliability
• Call center agent experience
• Phone etiquette
• Laundry
• Live chat
• Dispatch software communication
• Client services
• Editing
• Restaurant Experience
• Writing skills
• Upselling
• Hospital
• Organizational skills
• Customer Service Representative, General office duties, housekeeping, caregiving (10+ years)
• Customer retention
• Driving Experience (1 year)
• Order processing
• Customer Support
• Housekeeping Supervisor
• Analytics
• Managing customer accounts
• Customer support specialist experience
• Call Center
• Typing
• Cash Handling
• Email customer support
Certifications and Licenses
Former p&c individual resident producer license
July 2008
Technical Support
January 2001 to November 2005
Customer service representative/technical/billing account support. CPR Certification
Driver's License
Food Handler Certification
Individual resident producer license for Property and Casualty Insurance
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