Business analyst

LAWRENCE ONAIBE

Toronto, ON

• 905-***-**** •

**************@*****.***

SENIOR BUSINESS ANALYST DIGITAL TRANSFORMATION AGILE DELIVERY Certified CBAP®, CSPO®, and PMP® professional with 10+ years of experience bridging business goals and technology solutions across banking, telecom, and public sector organizations. Proven track record of driving cross-functional initiatives that optimize performance, enhance user experience, and ensure regulatory compliance. Recognized for strong problem-solving skills, deep stakeholder engagement, and delivering enterprise-wide solutions that align with business strategy. Passionate about leveraging data, technology, and human-centered design to deliver scalable, customer-centric solutions. CORE COMPETENCIES

• Business Process Modeling & Optimization (BPMN, SIPOC, Value Stream Mapping)

• Agile/Scrum Framework • Scrum Ceremonies Facilitation • Product Backlog Management

• Requirements Elicitation & Analysis (Interviews, Workshops, Surveys, JAD Sessions)

• Business & Functional Requirements (BRD, FRD, RTM, Use Cases, User Stories)

• Regulatory Compliance & Risk Controls (SOX, OSFI, Internal Audit Support)

• UAT Planning, Execution, & Defect Management • QA Support

• UX Collaboration: Wireframes, Journey Maps, Personas • A/B Testing Coordination

• Data Analysis: KPIs, Dashboards, Root Cause Analysis (Power BI, Excel, Tableau)

• Tools: Jira, Confluence, MS Visio, Balsamiq, Axure RP, Aha!, Salesforce, Microsoft 365, SAP BW PROFESSIONAL EXPERIENCE

Senior Business Analyst (Contract)

CGI • Toronto, ON • Feb 2023 – Present

• Partnered with product owners, legal teams, and tech leads to define, prioritize, and manage requirements for large- scale digital banking transformation programs.

• Authored and maintained detailed BRDs, FRDs, data mapping documents, and user stories across multiple sprints.

• Defined UAT test plans, coordinated testing across QA and business teams, and tracked defect resolution to ensure go-live readiness.

• Participated in compliance, risk assessment, and audit readiness activities including RCSA documentation, policy gap assessments, and governance reviews.

• Created executive dashboards and reports to track project milestones, risks, and dependencies. Key Achievements:

• Reduced test cycle time by 15% by implementing a pre-UAT issue triage process.

• Drove adoption of enhanced account onboarding workflows through cross-team collaboration. Product Owner (Contract)

National Bank • Toronto, ON • Jan 2021 – Feb 2023

• Created and maintained product roadmaps for internal CRM and portal systems supporting 1,200+ users across lines of business.

• Led backlog grooming sessions, authored epics, and user stories, and ensured sprint scope aligned with business priorities.

• Conducted competitor analysis and stakeholder workshops to identify feature enhancements and customer pain points.

• Delivered sprint demos to senior leadership and synthesized user feedback into continuous improvement initiatives.

• Facilitated Agile ceremonies (daily stand-ups, retrospectives, sprint planning), fostering team alignment and velocity. Key Achievements:

• Transitioned a legacy product team into a fully Agile workflow, increasing sprint delivery efficiency by 30%.

• Launched a secure customer self-service portal, resulting in 20% increase in usage within the first quarter. Business Analyst (Contract)

Rogers Communications • Toronto, ON • Jun 2018 – Dec 2020

• Conducted in-depth data analysis on customer behavior and service delivery, identifying key operational inefficiencies.

• Designed process improvement recommendations that reduced service request handling time by 18%.

• Created traceability matrices to link business requirements to technical specifications and test cases.

• Maintained robust documentation including user stories, workflows, and system interface specs.

• Acted as liaison between business teams and technology groups during a major CRM implementation. Key Achievements:

• Contributed to a service delivery transformation that led to a 25% increase in customer satisfaction scores.

• Designed interactive workflow prototypes, significantly improving cross-team alignment during development cycles. Business Analyst (Full-Time)

Visafone Communications • Abuja, Nigeria • Apr 2016 – Jun 2018

• Gathered requirements and developed user stories for digital and telecom platforms, aligning product changes with operational goals.

• Developed test cases and coordinated UAT efforts across multi-site teams.

• Worked with procurement, engineering, and regulatory teams to support product rollouts.

• Led process redesign initiatives that reduced ticket resolution time and improved SLA adherence. Platform Manager

Bytes Integrations • Abuja, Nigeria • Jan 2015 – Mar 2016

• Oversaw full SDLC of enterprise platform upgrades and ensured performance SLAs were met.

• Managed a 12-person delivery team across dev, QA, and IT support, delivering iterative updates.

• Worked with clients to define functional enhancements and planned roadmap releases.

• Supported data migration, risk management, and system integration efforts across multiple platforms. Earlier Experience

Business Development Manager • Universal Joint Ventures • Abuja, Nigeria • 2013–2014

• Led funding and asset acquisition negotiations for energy and infrastructure projects.

• Supported PPA contracts, stakeholder relations, and feasibility studies for multi-million-dollar ventures. EDUCATION & CERTIFICATIONS

Master of Business Administration (MBA)

University of South Wales, UK

Bachelor of Science, Geological Sciences

Nnamdi Azikiwe University, Nigeria

Certifications:

• Certified Business Analysis Professional (CBAP®)

• Certified Scrum Product Owner (CSPO®)

• Project Management Professional (PMP®)

• Scrum Master Certified (CSM)

• Six Sigma Yellow Belt (CSSYB)

• Six Sigma Green Belt (CSSGB)

PROJECT DELIVERABLES & TOOLS

• Business Requirements Documents (BRD)

• Functional Requirements & Wireframes

• User Stories • Traceability Matrices • Product Roadmaps

• RACI Matrix • UAT Plans • Process Flows (BPMN, SIPOC)

• Tools: Jira • Confluence • Aha! • Axure RP • MS Visio • Salesforce • SAP BW • Power BI References available upon request.

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