Service Representative Customer

ERIC HOWARD

Customer Operations & Business Support Professional

Tempe, AZ 773-***-**** *************@*****.*** PROFESSIONAL SUMMARY

Results-driven customer operations professional with 10+ years of experience delivering high-impact support across healthcare, logistics, and government contract environments. Skilled in optimizing workflows, managing client relations, and ensuring compliance with HIPAA and operational standards. Proven track record of improving communication pipelines, reducing response times, and enhancing service quality across cross-functional teams.

KEY COMPETENCIES

Customer Experience • Business Communication • Healthcare Operations • Workflow Optimization • CRM Systems • Microsoft Office • Data Analysis • Compliance & Quality Assurance • Logistics Coordination • Patient Scheduling

PROFESSIONAL EXPERIENCE

Customer Service Representative – Bassett Health Network (via Robert Half) Tempe, AZ Jan 2025 – Present

Assist patients with insurance verification, appointment scheduling, and service inquiries. Maintain strict HIPAA compliance across all patient record handling. Collaborate with care teams to enhance patient communication and satisfaction. Customer Service Representative – Dignity Health (via Robert Half) Tempe, AZ Jun 2024 – Dec 2024

Provided billing and healthcare support for patients in a high-volume environment. Documented interactions in medical systems with 100% accuracy. Partnered with departments to resolve service issues efficiently. Customer Support Agent – U.S. Department of State (Passport Services) Tempe, AZ Nov 2023 – Jun 2024

Guided applicants through passport requirements and compliance regulations. Resolved status inquiries and improved document processing timelines. RDR Agent – Monogram Health (via Aston Carter)

Tempe, AZ Feb 2023 – Oct 2023

Scheduled 100+ patient appointments weekly with 98% accuracy. Handled medical record requests and HIPAA-protected data securely. Communicated with healthcare providers to resolve patient concerns. Linehaul Transportation Specialist – Amazon (via Aston Carter) Tempe, AZ May 2022 – Dec 2022

Managed freight logistics and ensured compliance with HAZMAT documentation. Acted as liaison between carriers and internal departments for smooth operations. Parts Clerk – Superlite Block

Tempe, AZ Aug 2021 – Mar 2022

Oversaw inventory of automotive and equipment parts. Responded to internal and external service requests promptly. Scale House Operator – Liberty Iron & Metal

Phoenix, AZ Apr 2015 – Jan 2020

Operated machinery and managed documentation for incoming/outgoing materials. Tracked material shipments with precision and maintained dispatch records. Security Guard – Paris of Scottsdale

Phoenix, AZ May 2015 – Apr 2017

Conducted surveillance and patrols to ensure property and personnel safety. Responded to security alerts and maintained daily logs. EDUCATION

University of Phoenix – Tempe, AZ — Coursework in Business Communications CERTIFICATIONS

HIPAA Certified • Food Safety Certified • Business Communication Coursework

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