Customer Service Representative

SHREVEPORT, US, ***** • ********@*****.*** • 318-***-****

TOMEKA FOSTER

Customer Service Professional

PROFESSIONAL SUMMARY

Customer Service Professional with over 25 years of experience, adept at resolving issues and enhancing customer satisfaction through effective communication and conflict resolution. Demonstrates strong skills in problem-solving, order management, and database management, consistently maintaining a deep knowledge of products and promotions. Committed to fostering positive customer relationships and providing exceptional service. EMPLOYMENT HISTORY

DISPATCHER Apr 2024 - Apr 2025

3rd Time Express Shreveport, LA

• Maintained current knowledge of personnel in field and completed deliveries or delays.

• Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.

• Addressed questions, problems or requests for service or equipment.

• Relayed work orders, messages or information using telephones or two-way radios. CUSTOMER SERVICE REPRESENTATIVE Nov 2005 - Apr 2024 Ivan Smith Furniture Bossier City, LA

• Provided excellent customer service to resolve customer complaints in a timely manner.

• Updated databases with new and modified customer data.

• Adjusted bills and refunded money to resolve customers' service or billing complaints.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

CUSTOMER SERVICE REPRESENTATIVE Nov 2000 - Oct 2005 US Support Shreveport, LA

• Excelled in exceeding daily credit card application goals.

• Resolved customer complaints promptly and efficiently.

• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs. EDUCATION

HIGH SCHOOL DIPLOMA May 1994 - Aug 1994

Benton High School Benton

SKILLS

Order Management, Dispatch, Route Optimization, Communication, Conflict Resolution, Customer Service, Problem Solving, Database Management, Time Management.

• Provided timely updates to customers regarding their orders or requests.Fostered strong customer relationships by providing timely updates on order status, enhancing satisfaction and trust.

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