Call Center Team Lead
Resume:
Hopie Cabral
Fresno, CA *****
************@*****.***
I am a team lead merchandiser and trainer with my current role. I have experience as a retail supervisor, manager and key holder. I have proven skills in team building and development, as well as sales, recruiting, training, coaching and I have excellent verbal communication skills. I have over 6 years in a Call Center environment with Bank of America and Broder Bros. I also have warehouse experience, loading and unloading, material handling, packaging, sorting, picking and delivery driver. I have a strong work ethic with a positive attitude and I pay attention to detail. I am customer focused, flexible, conscientious and I always take the initiative.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
EMS Dispatcher
American Ambulance-Fresno, CA
March 2023 to Present
EMS 911 Calltaker, customer care skills, understanding of problem nature's and county EMS Protocols. Demonstrating compassion and empathy for all calling parties and patients. Brand Advocate/ Trainer
WIS International-Fresno, CA
June 2019 to March 2023
I assist in new hire training and development. I have expertise in reading planograms, POP placement, building and reseting fixtures and inventory. I communicate efficiently through daily emails and texts. I have excellent computer and communication skills and I am tech savvy. Store Manager
Things Remembered-San Francisco, CA
October 2017 to June 2019
Responsible and accountable for entire store operations.
● Customer service, sales, inventory, shipping and receiving.
● Scheduling, budgeting, reviewing weekly and monthly stats.
● P & L, KPR, WTD, MTD & YTD Reports.
● Demonstrate effective decision making and the ability to reason and take action in resolving problems, while exhibiting professional and sound judgement.
● I Foster and maintain strong communication and professional business relations with all staff and clients.
Samsung Lead Advocate
2020 Companies-Clovis, CA
June 2013 to October 2017
Responsible for all aspects of store kiosk sales and operations, including maintaining and implementing of opening and closing procedures.
● Maintain current working knowledge of all products, working directly with customers, demonstrating key features of our products and assisting customers set up their devices. Additionally, handle technical problems and various issues as needed.
Provide product training through our workshops.
● Effectively report market activities and trends on a daily basis.
● Strong interpersonal and relationship building skills.
● Engaging with impactful presentation and training skills.
● Able to drive sales and increase brand awareness by educating consumers and store associates.
● Able to understand and articulate product details in an engaging, enthusiastic and persuasive manner with the ability to easily connect with consumers.
● Build brand presence through interaction with retailers through merchandising, POP and planogram resets.
Education
Certitication Program in Dispatcher
IAED - Clovis, CA
April 2023 to May 2023
High school diploma
Roosevelt High School - Fresno, CA
Certificate of Completion in Emt Program and Food service Management Fresno Adult School
Certificate of completion in Business Management
Fresno City College
Skills
• Call Center Experience (6 years)
• Inbound CSR, multi lines phone rep, fast paced work environment, able to work with multiple open screens and programs. (5 years) Supervisory Skills: Directing Others -- Highly Proficient August 2019 Motivating others through feedback to identify improvements or corrective actions. Full results: https://share.indeedassessments.com/ share
• Planograms
• Merchandising
• Store Management Experience
• Recruiting
• Communication skills
• Branding
• Assistant Manager Experience
• Sales
• Sales Management
• Retail Management
• Management
• Food service
• Customer service
• Product demos
• Salesforce
• Power BI
• Customer service
• Communication skills
• Organizational skills
• Time management
Certifications and Licenses
Food Handler Certification
EMD/EFD Certification
May 2023 to May 2025
I am a certified EMD/EFD Dispatcher.
Driver's License
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