Data Entry Information Security, credit processing, banking, managemen
Resume:
Christopher Millett
864-***-**** **************@*****.*** Greenville, SC 29611
SKILLS
• Information Security
• Account Updating
• Data Collection
• Data Entry
• Conflict Mediation
• Problem Resolution
• Customer Relations
• Quality Control
• Critical Thinking
• Filing
• Complaint Resolution
• POS Systems Expert
• Document Control
• Developing proposals
• Presentation Skills
• Client Relations
Client Relationship
Management
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• Structured Products
• Prioritizing and Planning
• Relationship Building
• Intuit QuickBooks
• Scheduling
• Appointment Scheduling
• Account updating
Customer Relationship
Management (CRM)
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Professional telephone
demeanor
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Project management
abilities
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• Computer Proficiency
• Payment collection
Exceptional oral and
written communication
skills
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• Tenant relations
• Leasing and sales
• Occupancy management
• Vendor management
Property management
expertise
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Marketing and
advertising
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PROFESSIONAL SUMMARY
Knowledgeable and dedicated customer service professional with extensive experience in the financial and hospitality/retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. WORK HISTORY
June 2025 - Current
Portfolio Manager, Beacon Payments
April 2024 - May 2025
Restaurant Manager, Dennys Restaurant, Greenville, SC
• Facilitated portfolio performance review and implemented new strategies. Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
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Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
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Communicated market developments, portfolio changes and annual performance information to clients.
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Negotiated favorable terms with external service providers to reduce costs while maintaining high-quality services for clients.
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Enhanced client trust and retention by delivering personalized portfolio performance reviews and forecasts.
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Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
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• Carefully interviewed, selected, trained, and supervised staff. Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
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• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
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• Tracked daily sales transactions and invoices for accurate and updated financial reporting. Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
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• Monitored inventory of supplies and purchased orders to maintain adequate stock levels. Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
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Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
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C
• Grounds maintenance
• Database management
• Accounting operations
• Critical thinking
• Relationship building
• Decision-making
• Creative and adaptable
• Dispute handling
• Complaints investigation
• Social media engagement
• Property marketing
• Budget preparation
• Financial reporting
• Inventory management
• Sales reporting
• Customer retention
• Processing payments
• Pricing strategy
• Market research
• Revenue growth
• Account management
Food safety and
sanitation
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• Territory management
• Account servicing
• Business development
• Point of sale operation
• Analytical skills
• Brand representation
• CRM software
• Data collection
• Computer literacy
• De-escalation techniques
• Workflow management
• Case file management
• Document management
• Community outreach
January 2025 - March 2025
Property Manager, Absolute Storage Management, Easley, SC August 2024 - January 2025
Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
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Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
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Improved overall customer satisfaction by implementing new service standards and staff training programs.
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Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
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Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
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Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
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Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
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Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
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Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
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Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
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• Completed final move-out walk-throughs with tenants to identify required repairs. Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
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Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
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Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
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Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
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Introduced prospective tenants to types of units available and performed tours of premises.
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Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
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Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
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Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
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Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
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Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
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• Increased revenue with strategic lease renewal negotiations, focusing on tenant retention. Conducted regular property inspections to preemptively identify and address maintenance needs.
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Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
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• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state, and federal regulations. Monitored and tracked payments and expenses, providing timely and accurate financial reports.
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Implemented and enforced policies and procedures to maintain properties to highest standards.
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• Generated leads for sales and rental properties through cold calls and referrals. Assistant Store Manager, Extra Space Storage, Greenville, SC January 2024 - March 2024
Head Bartender, Grey Moon Cafe, Greenville, SC
December 2023 - March 2024
Bartender, Lounge 821, Greenville, SC
June 2017 - October 2023
Customer Service Representative II, TD Bank, Greenville, SC Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
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Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
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Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
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Walked through store areas to identify and proactively resolve issues negatively impacting operations.
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Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
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Maintained positive customer relationships by responding quickly to customer service inquiries.
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Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
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Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
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Developed and maintained strong relationships with vendors to facilitate timely product delivery.
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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
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Negotiated price and service with customers and vendors to decrease expenses and increase profit.
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Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
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Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
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Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
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Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
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Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
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• Assisted owner in managing inventory and restocking supplies for efficient bar operations. Enhanced customer satisfaction by promptly preparing and serving drinks according to specific requests.
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Improved bar cleanliness by implementing regular cleaning schedules and maintaining a well-organized workspace.
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Ensured timely service for guests by quickly learning drink recipes and accurately measuring ingredients.
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Contributed to increased sales by suggesting popular or seasonal cocktails, promoting specials, and upselling premium liquors.
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Strengthened team efficiency by assisting with opening and closing duties, setting up the bar area, and completing side work as needed.
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April 2014 - December 2017
Bartender, Longhorn Steakhouse, Easley, SC
August 2014 - March 2015
Technical Support Representative, Frontier Communications, DeLand, FL April 2012 - January 2013
Customer Service Representative, American Support, Daytona Beach, FL July 2011 - August 2012
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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Educated customers about billing, payment processing and support policies and procedures.
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• Trained new personnel regarding company operations, policies and services.
• Trained staff on operating procedures and company services. Followed-through on all critical inter-departmental escalations to increase customer retention rates.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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Developed customer service policies and procedures to meet and exceed industry service standards.
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• Tracked customer service cases and updated service software with customer information.
• Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication. Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
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Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
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Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
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Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
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Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
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Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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• Streamlined call center processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Assisted customers in navigating company website and placing online orders, improving overall user experience.
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Contributed to sales growth by upselling products and services based on individual customer requirements.
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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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• Handled customer inquiries and suggestions courteously and professionally. Portfolio Manager, Vantage Card Services, Woodstock, GA August 2009 - July 2011
Downtown Portfolio Manager, RBS, Atlanta, GA
October 2005 - January 2009
Senior Portfolio Manager, First Data, Daytona Beach, FL August 2003 - August 2005
Pharmacy Technician, Walgreen's Pharmacy, Palm Coast, FL Enhanced portfolio performance by implementing effective investment strategies and risk management techniques.
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Increased client satisfaction by providing tailored financial advice and timely market updates.
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Optimized asset allocation for improved returns with thorough market research and analysis.
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Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
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Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
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Enhanced portfolio performance by implementing new processing capabilities and streamlining newer ways of doing business amongst clients.
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Increased client satisfaction by same day point of sale support, statement transparency and consistency with communication and updates.
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Optimized asset allocation for improved returns through point of sale purchases and maintaining enough margin for the company as well as saving the client money through conversion or initial point of sale setup.
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Strengthened client relationships, conducting regular meetings to review portfolio performance and address any client concerns.
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Cultivated a strong network of industry experts to gather insights on emerging trends and potential investment opportunities.
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• Provided strategy advice to high net worth clients. Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
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• Utilized financial software to prepare consolidated financial statements. Maximized portfolio returns by conducting thorough research and analysis of investment opportunities.
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Implemented risk management strategies for optimal asset allocation and diversification across multiple portfolios.
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Improved client satisfaction by providing timely and accurate financial reports, recommendations, and performance updates.
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Developed strong relationships with clients through consistent communication and attentive service, resulting in increased assets under management.
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Mentored junior analysts on industry best practices, investment concepts, and the importance of maintaining a disciplined approach to portfolio management.
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Managed high-value client accounts with attention to detail and discretion while adhering to strict confidentiality guidelines.
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Enhanced team productivity by implementing project management tools that streamlined workflows and improved collaboration among team members.
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Stayed current with industry developments through regular attendance at conferences, seminars, webinars, and other educational events.
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Presented portfolio strategy changes to senior management during monthly review sessions for approval before implementation into client portfolios.
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Established valuable relationships within the financial community through networking efforts at industry events.
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Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
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Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
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Streamlined prescription processing with accurate data entry and verification of patient information.
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Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
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Answered incoming phone calls and addressed questions from customers and healthcare providers.
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• Stocked, labeled, and inventoried medication to keep accurate records. Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
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Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
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Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
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Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
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Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
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Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
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Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
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• Entered and processed patients' prescriptions into internal system. Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
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Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
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Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
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EDUCATION
In Progress, Business Management
Greenville Community College, Greenville, SC
Diploma, General Literature
Bowie High School, Bowie, MD
AFFILIATIONS
Greenville County Food Coalition board member & volunteer. ACCOMPLISHMENTS
TD Bank Shining Star Award
RBS Top Sales Award
Longhorn Steakhouse Customer Satisfaction Award
First Data Quarterly Award
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