Customer Service A M

Raeven Redmon

Phone: 954-***-**** E-Mail: **************@*****.***

Objective

To gain work experience that will compliment my education and community involvement. Education

Florida A&M University Tallahassee, Florida 08/16 - 07/20 Pre-Physical Therapy Major Tallahassee, Florida 08/16 - 07/20 Professional Experience

Enterprise Mobility Station Manager Ft. Lauderdale, Florida 05/2022- Present

Reponsible for managing employees in providing high level customer service

Accomplished 90+ customer service score under my leadership

Manage the rental counter I.e. the flow of customers coming in, answering phone calls, and training my employees

Manage the operation of the branch by approving rate deviations, approving rental extensions, determining when to retrieve our vehicle if a customer is overdue

Mentor, develop, coach, and follow up with my team

Sit down with my team weekly to discuss milestones and goals

Administer disciplinary actions, promotions or transfers when necessary

Develop and plan new marketing strategies to gain business

Gained 2 new accounts with Mitsubishi and Volvo tech with my marketing plan

Managing my branches receivables I.e. payment plans with my accounts

Managing my fleet for rentals

Obtaining all types of business I.e retail, insurance, body shop, corporate accounts and family rentals

Managing vehicle maintenance and repairs including preventative maintenance, recalls, breakdowns and damages to vehicles

Top 3 Assistant Managers for the region on Enterprise Matrix

Qualified for promotion to manage Ft. Lauderdale Airport

Led top airports in sales and service

Managed a team of 35+

Achieved a 12 month SQI score above corporate average, this was never done before Planet Fitness General Manager Miami, Florida 12/20 - 02/2022

Providing information to customers and guests

Answered incoming calls

Quickly and courteously resolved all guest problems and complaints

Received and processed payments by cash, check, credit card and automatic debit

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements

Oversight of gym operations to ensure exceptional member experience

Accountable for leading a team of employees in a positive, motivating manner and assistance in em- ployee training and development

Manage marketing efforts by ensuring that the the team is aware and trained on all marketing promo- tions

New Bethel A.M.E Church Summer Camp Camp Counselor Miami, Florida 06/12 - 08/17

Assisted camp coordinators with monitoring approximately 25 children ranging from ages 3-13 years old

Created lesson plans and executed those plans daily with camp group

Assisted camp coordinators with preparing lunch daily for all camp attendees

Organized welcoming and closing ceremonies, family night and sports events

Enforced summer camp’s safety and security guidelines Volunteer Experience

Miami Gardens Physical Therapy Miami, Florida

12/2019-

03/2020

5K Walk for Heart Disease Awareness Miami, Florida 02/2015 5K Walk for Breast Cancer Awareness Miami, Florida 10/2015 Achievements

Honor Roll

08/12 - 06/16

Superintendent’s Diploma Award of Distinction 06/16 Dean’s List Fall Semester

2019

Cum Laude 07/20

Activities

Psychology Club Tallahassee, Florida

01/18

Student Government Association Tallahassee, Florida 01/18 Certificates

Bachelors of Health Science Degree Tallahassee, Florida 08/01/2020

Rehabilitation Service Certificate Tallahassee, Florida 08/12/2 020

References Available upon request

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