Support Engineer Product
Resume:
MEENA PHONE
EMAIL ***********@*****.***
KALYANARAMAN
LOCATION Hyderabad, INDIA
DATA ENGINEER EXPERIENCE 4 Years 7 Months
OPERATIONS LEAD
Profile Summary
Seeking a position in an organization where I can
Key Skills display my technical skills and knowledge to contribute
in the growth of the organization simultaneously
MS Office helping me to fulfill my career objectives, so as to
Excel widen my knowledge in this rapid changing world.
Grafana
Airflow Work Experience
Jira / Confluence
Data Engineer Operations Lead
Standard Operating Procedures
Blumetra Solutions Pvt Ltd
Linux
04/2025 - Present
Windows OS
Troubleshooting Skills - Led the automation of monitoring practices,
reducing manual activities by 10%.
RCA
AWS - Developed and implemented SOPs for Incident
Kubernetes Management, ensuring accuracy of KPIs on client
Performance Monitoring dashboards.
Freshdesk
- Conducted AWS Key rotation according to best
Servicenow
practices.
Proactive Monitoring
Problem Analysis - Created Tableau Dashboard/s based on Product
Power BI Owner requirements, overseeing the entire process
using Agile methods.
Tableau
Business Analysis
Product Support Engineer
Saama Technologies
Certification 03/2022 - 01/2025
Tableau Desktop Foundations - Collaborated with design, engineering, and Product
Owner teams to define product visions and
requirements, resulting in a 10% increase in product
Social links adaption, enhancing customer satisfaction.
linkedin.com/in/meena-
kalyanaraman-608b2835 - Automated report creation using Fresh Desk and
SQL, leading to efficient delivery of reports for
stakeholders.
- Resolved incidents related to data transformation
for SDTM and Client Specific Model, ensuring smooth
data processing.
- Provided comprehensive documentation to support
incident tracking, ensuring transparency and
accountability in the process.
- Facilitated effective communication and
collaboration with multidisciplinary teams,
contributing to a 10-12% improvement in study
submission.
- Cultivated professional relationships with clients,
serving as the primary contact for inquiries and
support throughout development phases, resulting in
a 5% yearly improvement in customer satisfaction.
- Led product lifecycle management, providing
guidance through development, deployment, and
post-launch support, ensuring seamless product
delivery.
- Facilitated cross-knowledge transition sessions,
ensuring smooth application support transitions and
knowledge sharing.
- Conducted system validation and document
management to ensure the smooth transition of
application support, maintaining operational
efficiency.
- Worked with the SRE Team to proactively monitor
application performance, ensuring optimal system
functionality.
IT Executive
Hero FinCorp
04/2021 - 03/2022
Education
B.Tech/B.E. - Electronics/Telecommunication
2020
SRM Institute of Science & Technology, Chennai
Grade - 71.38%
12th
2016
Tamil Nadu, English
Grade - 60-64.9%
10th
2014
CBSE, English
Grade - 80-84.9%
Projects
Early Detection of Alzheimer’s Disease using Image
Processing Early Detection of Alzheimer’s Disease
121 Days
To detect the various changes in the structure/parts
of the brain with respect to the normal person’s brain
Magnetic Resonance Image (MRI).
Contact this candidate