Quality Assurance Qa Engineer

Namrata Jaiswal

QA Engineer

+91-790******* **************@*****.*** linkedin.com/in/namrata-jaiswal github.com/Nammu210 Summary

Experienced Manual Test Engineer with over 2 years of expertise in software quality assurance, specializing in manual testing. Skilled in creating comprehensive test plans, test cases, and defect management strategies to ensure product quality and alignment with business requirements. Proficient in Agile Scrum methodologies, with hands-on experience in various black-box testing techniques including functional, system, smoke, sanity, and regression testing. Committed to delivering high-quality software solutions in fast-paced IT environments.Integrating Cucumber BDD for behavior-driven development has been a key part of my process. Technical Skills

Languages: Python, Java, SQL, HTML, CSS, BDD

Frameworks: Selenium, Cucumber, BDD, JSON, XML

Key Skills: Manual Testing, Test Planning and Execution, Test Script Writing, Postman API Testing, Black Box Testing (Functional, System, Smoke, Sanity, Regression), Defect Management, Agile, Scrum Methodology, Quality Assurance, Business Requirement Analysis, Collaboration & Teamwork Tools: Git, Jira, Maven, Linux, IntelliJ, Postman

Experience

Software Engineer December 2023 - Present

Service-Berry Technologies Mumbai, India

• Service Management: Handling IT Service Management (ITSM) processes, including incident, problem, and change management, ensuring adherence to SLAs and improving service delivery

• UCMDB (Universal Configuration Management Database): Working at Level 1 (L1) support, responsible for basic troubleshooting, monitoring discovery processes, and assisting in maintaining CI(Configuration Item) data accuracy.

• OBM (Operations Bridge Manager): Providing L1 support, including monitoring alerts, performing initial analysis, escalating incidents, and supporting the event management lifecycle.

• Server Automation: Supporting server lifecycle activities including provisioning, patch management, compliance enforcement, and script-based automation to reduce manual efforts and improve efficiency.

• ServiceNow Certified System Administrator (CSA) – Completed Demonstrates proficiency in managing ServiceNow platform configuration, user and data management, basic workflows, and platform administration

• Collaborated with business users for user acceptance testing (UAT) of applications.

• Collaborated with cross-functional teams in an Agile Scrum environment to deliver high-quality software solutions.

• Utilized Postman for API testing, verifying the functionality and performance of backend services.

• Documented and reported defects using industry-standard defect management tools, ensuring timely resolution.

• Conducted manual testing on web and mobile applications, contributing to improved user experience and product quality.

• Conducted smoke and sanity testing for new builds, ensuring stability before full-scale testing

• Collaborated with developers to reproduce and resolve defects, enhancing overall software reliability.

• Ensured optimal results by successfully delivering 100% of tasks on time under my leadership. This showcases my ability to manage projects effectively and meet deadlines consistently. Associate Software Engineer August 2021 – December 2022 Coforge Mumbai, India

• Testing: Creating and executing test cases to verify the program behaves as expected under various conditions. This could include unit testing, integration testing, system testing, or user acceptance testing (UAT).

• Debugging: Identifying the root causes of software bugs or performance issues and correcting them. You likely worked with logs, error messages, or debugging tools to trace and fix problems in the code.

• Documentation: Maintaining clear, structured records of the system architecture, code functionality, fixes applied, and test results. This documentation is critical for future maintenance, knowledge transfer, and audit purposes Education

MAHATMA GANDHI MISSION’S COLLEGE OF ENGINEERING Mumbai, India Bachelor’s Degree in Computers Aug 2018 – June 2021 GOVERNMENT POLYTECHNIC THANE Mumbai, India

Diploma in Computer Engineering Aug 2015 – June 2018 Certifications

JAVA 14

Issued Oct 2023

ServiceNow Certified System Administrator (CSA)

Issued Mar 2024

MySQL/PLSQL

Issued Sep 2021

HTML CSS

Issued Oct 2019

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