Infrastructure Engineer It Support
Resume:
Joseph Fattizzi
INFRASTRUCTURE ENGINEER
EXPERIENCE
JPMorgan Chase & Co. New York, NY
Infrastructure Engineer 12/2017 - 09/2025
Developed PowerShell and VBScript tools that empowered support teams to resolve issues faster and with greater consistency, contributing to a measurable reduction in resolution times. Led the design and implementation of Splunk dashboards to deliver real-time infrastructure performance metrics to executive leadership and actionable insights to Level 3 support. Served as the senior escalation point for IT support across a 25,000-user global enterprise, resolving complex issues spanning desktop, mobile, and telephony platforms. Led BAU IT program management, ensuring delivery of infrastructure improvements, compliance tasks, and support enhancements across departments. Collaborated with the packaging team to create application packages using Cloudpaging and Microsoft App-V, helping to standardize software deployment across 25,000+ endpoints. BlackRock New York, NY
Senior Desktop Engineer 07/2017 - 12/2017
Directed patch management lifecycle for 15,000+ global endpoints, ensuring on-time compliance with security standards
Oversaw Windows 7/10 systems architecture and backend maintenance, boosting endpoint stability
Provided Tier 2/3 support and guided policy administration via Active Directory Davis Polk New York, NY
Senior Desktop Engineer 2016 - 07/2017
Designed and enforced global desktop security policies leveraging AppSense to enhance endpoint protection and compliance.
Spearheaded the migration from SCCM 2012 to 2016, driving smooth enterprise-wide adoption with minimal disruption.
Oversaw the design and deployment of OSD task sequences, bolstering endpoint resilience and streamlining system imaging processes.
Moelis & Company New York, NY
Desktop Manager 06/2013 - 04/2016
Oversaw a global team of 6 engineers, fostering IT service excellence across 18 international offices.
Coordinated the migration of data centers to a co-location facility, achieving a seamless transition with zero business downtime.
Architected and deployed a global SCCM infrastructure, managing over 80 applications and supporting 1,500+ workstations worldwide.
Implemented an IT ticket reporting system, driving a reduction in ticket volume and boosting Help Desk efficiency.
Managed the full employee lifecycle, including recruitment, onboarding, mentorship, and performance management for technical staff.
Monitored SLA compliance using ServiceNow and team performance via dashboards. Directed ticket assignment, escalation, and resource allocation in ServiceNow. Oversaw Change Management and asset tracking.
Eden Technologies New York, NY
Infrastructure Architect 02/2012 - 06/2013
Designed SCCM 2012 infrastructure for large enterprise clients in collaboration with Microsoft Authored operational documentation and trained IT staff on deployment best practices AllianceBernstein New York, NY
Desktop Engineer 12/2001 - 01/2012
Recognized as departmental technical leader for enterprise desktop operations Directed SCCM software distribution and asset management for 20,000+ endpoints Built automation scripts and developed unattended OS deployment processes, reducing build time by 50%
CONTACTS
*********@*****.***
https://www.linkedin.com/in/joseph-
fattizzi-9977a76/
Hauppauge, NY
SUMMARY
IT Manager and Systems Engineering Leader
with 25+ years of experience guiding
enterprise technology strategy and operations
in global financial institutions. Proven record of leading high-performing teams, driving
automation, optimizing infrastructure, and
delivering secure, scalable solutions.
Recognized for strong leadership, technical
depth, and ability to transform IT processes to
improve reliability, efficiency, and compliance.
SKILLS
Active Directory ITIL SCCM Splunk SQL
VBScript VMWare PowerShell App-V
Cloudpaging MacOS iOS Windows 10/11
ServiceNow
EDUCATION
New York Institute of Technology
Westbury, United States 1988 - 1994
Bachelor of Science, Architecture
CERTIFICATION
Splunk
Certified Core Power User
LANGUAGES
ENGLISH Native
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