Customer Service A Full-Time

STEPHANIE O. JERVEY-GORDON

*********@*****.*** 602-***-**** Phoenix, AZ 85009

PROFESSIONAL

SUMMARY

The career objective is to offer professional, organizational, interpersonal, communication, along with administrative skills to the organization to assist in its continued growth and accessibility to the community it serves while maintaining high levels of customer service. To obtain a full-time position that offers professional challenges utilizing these interpersonal skills, excellent time management and problem-solving skills. Being hardworking and passionate, ready to help the team achieve company goals. Maintain focus on providing optimal support to clients through personalized assistance and care required to assist them in achieving safety while traveling with their families and others traveling.

SKILLS

● Ability to multitask and prioritize

● Utilize Microsoft Word, Excel,

and Outlook

● Reconcile daily reports

● Answer multi line phone system

● Communicate written and

verbally

● Work independent and with

team

● Care Oversight

● Dietary Needs

● Medical Chart Documentation

● Client Transportation

WORK HISTORY

EMPLOYMENT SPECIALIST/INSTRUCTOR WEDCO Employment Center Phoenix, AZ 02/2025-Present

● Started as a WAT (Work Adjustment Trainer) guiding and assisting clients in obtaining job skill, good work habits, maintaining regular routines and procedural training in preparation for independent employment.

● Presently as an Instructor of Microsoft Programs, I assist clients as they navigate through the various programs to understand the operation and function of each program.

● Occasionally answer phones, assist clients with transportation, scan and file completed quizzes, pretests and posttest. Keep refreshments, coffee and water supplied for the clients.

● Communicate with SES (Senior Employment Specialist) via email and text messages on the progress of their clients in the classroom. RADIOLOGY SCHEDULER (TRAINING) SMIL IMAGING

SCOTTSDALE, AZ 85258 11/2024-01/2025

● Participated on-site, in 6 of a 12 week training to become a remote scheduler

● Instructed on how to pair and schedule appointments according to physician request and facility accommodation.

● Due to not meeting the timely requirements for obtaining the necessary independent workflow required for remote status, I was dismissed from further training.

NAVIGATOR II CBI (Community Bridges, Inc.)

Phoenix, AZ 85034 04/2023-11/2024

● Review daily email which lists specific areas to be outreached.

● Photographing specific areas of interest for reporting purposes when making direct contact with clients is not possible.

● Engaged in direct communication with clients offering services of detox/shelter as is available by provider.

● Consistently remain professional, respectable and poised when dealing with the homeless community, especially during moments of extreme stress.

● Perform pre-trip inspection of assigned vehicle, complete transportation log accordingly and report verbally any immediate concerns.

● Transport clients, as needed, in a timely manner and make sure clients receive "warm hand-off" upon arrival.

● Maintain and/or create client files noting days progress for follow up and future reference as necessary to assist clients with continued success as adjustments are being made to their new way of living. Care Manager Sunrise Senior Living -

Chandler, AZ 85226 11/2022-11/2022

● Participated in team meetings and training to stay updated on best practices and new developments in care management.

● Consulted with supervisors to assess cases and plan strategies for enhancing care.

● Maintained detailed records in compliance with agency standards and regulations.

● Assisted clients with daily living needs to maintain self-esteem and general wellness.

● Assisted with serving meals in the dining room or delivering to residents' suites, clean up and reset as needed.

RECOVERY COACH CHOICE RECOVERY

Mesa, AZ 85201 02/2022-10/2022

● Initiate and maintain regular communication with 7-10 clients to ensure adherence to their agreed upon IOP schedule.

● Review treatment and recovery plans weekly and phase process regularly to aid clients in staying on track with the program so that the successful completion is accomplished as scheduled.

● Participate in weekly staff meetings, construct case notes and comprehensive reports and enter them into the Best Notes portal, report changes to the Director of Operations in a timely fashion. DISPATCHER COMTRANS TRANSPORTATION

Phoenix, AZ 85034 09/2020 - 02/2022

● Serve as liaison between driver, customer, schools, medical facilities, and program coordinators to ensure scheduling for safe, professional, on-time service of client(s)

● Report any changes to driver, client and facilities in timely manner ensuring client safe transport and arrival

● Answer a multi line phone system, while performing change requests, additional stops, calls to client and facilities and communicate updates with fellow dispatchers, interdepartmental leads, supervisors, and managers.

DRIVER, DISPATCH SUPERVISOR FIRST TRANSIT TRANSPORTATION SERVICE, Newark, DE 19713 11/2017 - 11/2019

● As a driver, perform pre/post trip inspection of vehicles, maintain daily trip logs, and collect fares for transport.

● As a 2nd shift supervisor, maintain daily and weekly trip reports for lead supervisor, general manager, and assistant manager.

● Contact drivers nightly with next day assignments and set up manifest, keys and fuel cards for the next shift.

● Answer multi line phone system, while performing change requests, additional stops, calls to DART and communicate updates, changes with fellow dispatchers, drivers, interdepartmental leads, supervisors, and managers.

EDUCATION HARIS SCHOOL OF BUSINESS, 1413 Foulk Rd, Ste 100, Wilmington, DE 19803 05/2011 - 03/2012

Certificate of Completion : Medical Assisting

● Relevant Coursework: Medical Assistant

● 3.5 GPA

● Phlebotomy

● Medical Billing and Coding

● Insurance Verification

CERTIFICATION CPR

Fingerprint Clearance 10/2026

Peer and Recovery Support Specialist 09/22/2023

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