Front Desk Customer Service

Location:

Posted:

October 16, 2025

Kampala Uganda

****************@*****.***

Skills

Problem solving

Effective communication

Customer relations

Time management

Hardworking

REBECCA MUTONYI

Objective

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Experience

Mukta A2 cinema

Customer service executive

*Implemented a streamlined ticketing process

reducing wait time by 25%

*Organised promotional events increasing attendance by 15%

*Resolved customer complaints efﬁciently

*Maintained 95%satisfaction rate

*Trained new staff members improving productivity by 20%

Novotel aldana resort

Front desk agent

*Managed incoming and outgoing phone calls

*Welcomed patrons and guests as they arrive

*Managed front desk operations ensuring optimal

service and guest satisfaction

*Collaborated with teams leading to a15% increase in positive feedback while maintaining accurate guest record

Education

YMCA Comprehensive Institute

Hospitality and hotel management