Technical Support Data Analysis

Peromingan, Wennah Mae F.

Block *** Lot ** Chrysanthemum St. Ph 6&7

South fairway Homes Classic Landayan, San Pedro Laguna *******************@*****.*** +639-****-*****

OBJECTIVES: Seeking to apply my skills as a technical support professional to offer timely and effective assistance to end-users. I aim to leverage system data analysis to identify trends, enhance service delivery, and ultimately improve overall system reliability and user productivity.

WORK EXPERIENCE:

CALIFORNIA CLOTHING INC. March 1,2025

(I.T System Analyst) Current

• Ticketing support FI/FO

• SQL query and analyzation of script

• ERP Team

• Email and Calls Assistance

• Data Analysis

• Create BI Generation report

• Create SQL/AS400 scripts

• Familiar with BI Tool/Crystal Reports/Java Script

• Sales Integration Analyzations

• Back UP Weekly and Monthly on Server

• Uploading of price in systems and deploy to all stores

• Create promo via Accelerator

• With Familiarization with remote environment

• Testing of new Patch and Application before deployement. CALIFORNIA CLOTHING INC. July 12,2021

(I.T Helpdesk Engineer) February 28,2025

• Ticketing support FI/FO

• SQL query and analyzation of script

• Email and Calls Assistance

• Data Restoration

• Change of environment and properties

• Assist program development

• Technical Issues support

• Network Issues support

• Data migration (Cloud)

• Data Connection from Picking Inventory and Dispatch

• Consolidation of DATA

YEARNINGS-GUESS DII October 1, 2020

(Technical Assistant) July 11, 2021

• Monitoring of Receiving Items from FG Warehouse

• Receive and Dispatch Items from production and Warehouse via Infor System (M3)

• Assist Supervisor and Manager on everyday task

• Routing of Documents from other departments.

• Monitor production employee on outputs and leaves. ASIA PRO-TRIPHIL August 6, 2018

(MPCD/PPIC Clerk) July 17, 2020

• Warehouse Stock Monitoring

• Creating JO for Warehouse preparation

• Arrange Shipment via DHL & UPS

• Create JO on PPIC section

• Monitoring of movements of items in warehouse

• Assist Supervisor and Manager on daily task

• Assist staff on warehouse on inventory count and daily task. RUSTANS SUPERCENTRE INC. April 7, 2018

(Data Encoder) July 30,2018

• All scan items by checker will be extracted from device and manifest on database manually by encoding.

• Daily Scan and Extraction on device from the checker.

• Monitor all transfer of shipment from dock.

HERNANDEZ ENG'G WORKS March 30, 2017

(Accounting Clerk) January 31, 2018

• Monitoring of files from clients PO, Estimation etc.

• Payroll monitoring of staff

• Assist co-owner of the company in daily task.

• Keeping update of client’s data.

• Filing of all data from old to new.

ROMAI E-BIKE PHILIPPINES June 30, 2016

(Office Secretary-Supervisor) March 2, 2017

• Monitoring of incoming and outgoing items from warehouse.

• Assist staff on daily task

• Coordinate with stores inventories

• Handle C.I Officers

• Supervised C.I and Warehouse staff on daily task.

• Coordination with store request for C.I.

HGST PHILIPPINES December 2, 2014

(Production Operator, Row slice) April 7, 2015

• Machine Operator with Daily output

TAKATA PHIL. CORPORATION May 18, 2014

(Seatbelt Production Quality Control) November 3, 2014

• Quality Control of Seatbelt

• Assestment of damage

• Daily Output Basis

EDUCATIONAL DATA:

COLLEGE:

Our Lady of Assumption and Colleges-Cabuyao 2018

(BS Computer Science)

AMA Computer Learning Center 2014

(Computer System Design and Programming)

VOCATIONAL:

MALASAGA Institute of Technology 2013

(Food And Beverages Services NCII)

SECONDARY:

Sampaguita National High School 2013

PRIMARY:

Sampaguita Village Elementary School 2009

CHARACTER REFERENCE:

Omar Compuesto Guess IT Supervisor - 091********

Antonio Deus Guess Production Manager

Raymir Pedrique Guess Head IT Manager

PERSONAL DATA:

AGE: 25 Years old STATUS: Single

NO. OF CHILD: 2 BIRTHDATES: March 16, 1996

HEIGHT: 5”5 WEIGHT: 69 kgs.

FATHER: Wernaldo L. Peromingan OCCUPATION: Electrician MOTHER: Eva F. Peromingan OCCUPATION: Housewife

SPECIAL SKILLS:

Technical Skills & Tools

Operating Systems: Windows (Client & Server), macOS, Linux (e.g., Ubuntu, Red Hat) Networking: TCP/IP, DNS, DHCP, VPN setup and troubleshooting, basic router/switch configuration. Software Support: Microsoft 365/Office Suite, CRM/Ticketing systems (e.g., Zendesk, ServiceNow), Remote Desktop Tools.

Hardware: Diagnostics, repair, and configuration of desktops, laptops, and peripherals. Data Analysis & Reporting

System Data Analysis: Extracting and transforming system logs and performance data to identify root causes and recurring issues.

Tools: Proficient in SQL for data querying, Microsoft Excel/Google Sheets for reporting and visualization,Excel,PoweBI Familiarity,AS400 data script,BI Tools.

Reporting: Creating clear, actionable reports on service metrics, ticket resolution times (MTTR), and user satisfaction trends.

Process Improvement: Using data insights to recommend enhancements to technology, workflows, and user training. Awards & Certification

Certification of Complete Attendance August 2021

Certification of NCII- FBS June 2023

Certification of Sportfest

Peromingan, Wennah Mae F.

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