Customer Service Manager

Demetria Y. Ellis

*****************@*****.***

Home: 913-***-**** 237 NE Misty Meadow Dr

Cell: 913-***-**** Lee’s Summit, Missouri 64064

Accounting/Finance/Business Professional

Obtain a challenging position with an organization which provides employees the opportunity to utilize finance, accounting, analytical, and business skills.

EXPERIENCE

AXIS U.S. Insurance (Through All Dimensions - 2012) – Kansas City, Missouri

Customer Service Manager – Cash Application and Collection May 2009 – Current

Review unresolved differences/issues on cash allocations and premium receivables and assist in escalation process if required

Track the entry of the cash receipts into the premium accounting system by the BPO vendor on a daily basis while ensuring adherence to established process and delivery standards

Review and authorize disbursement requests produced by the BPO vendor

Conduct all communications with brokers, outside collection agencies and Axis internal customers

Work in conjunction with the internal departments and external brokers to research and resolve any outstanding issues and/or inquiries

Manage the BPO vendor in research of issues and communicate results to Underwriting and broker contacts

Review the overdue receivables report produced by the BPO vendor and work with Axis internal departments and/or brokers to resolve any issues

Initiate policy cancellation processes for non-payment of premium

Analyze and provide weekly the Receivable Projections data prepared by the BPO vendor is accurate and provide information to Treasury

Process Journal Entries as needed to ensure balances are placed within the appropriate legal entity

Evaluate and finalize weekly the Cash Receipt by Writing Company data prepared by the BPO vendor is correct and supply information to Accounting VP

Prepare monthly Trial Balance and General Ledger downloads

Responsible for month end close for IRIS US

Swiss Reinsurance Company - (Formerly General Electric) – Overland Park, Kansas

Retrocession Specialist/Assistant Vice President November 2003 – April 2009

Communicated outstanding inquiry status to claims management. Log responses received from claims into the Transwarp or RRMS system, as well as produce a PowerPoint Pitch and provide a detailed Dashboard for ease of viewing.

Conducted monthly reconciliation of GE Re outwards intercompany relationships.

Assisted with ongoing cash allocation clean-up efforts to eliminate unapplied cash.

Analyzed and provided figures from TRAC database monthly into excel format to the assumed department with updated monthly figures ceded to ERC.

Ensured the Chubb bookings have ceded correctly and the loss corridor is within treaty terms.

Produced and analyzed billings for GE Re to Chubb, CORE to Chubb, GE Re to Lincoln Nation, GE Re to American United Life, GE Re to Canada Life, GE Re to John Hancock, GE RE and Lloyds Syndicate 53, and GE Re to ReliaStar.

Reviewed and approved Account Reconciliation for GE Re, Core Re, Frankona, and ERC.

Analyzed and booked Ceded Exchange for Canadian, Korean, ERC, and Australian.

Monthly GE Re Global Premium Reconciliation.

Setup and processed Industry Loss Warranty contracts on a semi-annual or annual basis.

Transitioned the global cover Letter of Credit (LOC) requests process to Germany. Continue to maintain and request increase or new collateral requirement for Non-Global Letter of Credits. Assisted with Schedule F processing for year end processing.

Maintained, reviewed, and stored trust statements received from participants in lieu of LOCs.

Participated in the project to "rebuild" Trac CR so that claims-level detail flows from the inward to outward side. Eliminate the unapplied payments in Trac CR by applying the payments to individual claim recoverable.

Created SOP's for all process and cross train peers and enforce SOX compliance requirements.

Account Analyst III April 1999 – November 2003

Possessed superior knowledge of the application of the reinsurance agreement, its language and intent to client statistical reports.

Educated new personnel in the statistical accounting process as well as the Trac system.

Functioned as the departmental knowledge resource for Excel to Trac questions and initiatives.

Including duties listed below (Account Analyst I & II).

Account Analyst II April 1997 – April 1999

Examined and applied the client’s reinsurance agreement to the client’s premium and loss reports for treaty intent of coverage, rate and retention.

Communicated any changes with underwriting and clients to resolve any discrepancies. Reviewed Trac digests for accuracy in all areas necessary for accurate statistical data before automatic input.

Processed, Identified and Verified Statistical data for coverage related to bulk and some individual claims, cash calls, and catastrophe coverage.

Handled deposit accounts as necessary.

Allocated miscellaneous cash, premiums, and loss transaction to clear receivable/payables.

Assisted internal auditors and respond to their inquiries.

Trained new employees.

Account Analyst I October 1995 - April 1997

Analyzed, summarized and processed client premium and claim bordereau according to reinsurance agreement.

Reviewed and processed the premium reserves and loss reserves. Communicated professionally with clients and underwriters on a daily basis.

Relco Corporation - Overland Park, Kansas

Accounts Payable - Vendor Specialist October 1993 - October 1995

Contacted buyers, vendors and warehouses with discrepancies.

Prepared billing from vendors for payment accurately and timely.

Participated in the processing of checks representing payment of approved invoices and debit memos.

EDUCATION

Bachelors of Business Administration

University of Saint Mary, Leavenworth, Kansas, 2003

Associate of Arts and Science

Donnelly College, Kansas City, Kansas, 1995

COMPUTER SKILLS

Duck Creek, Microsoft Word, Access, Excel, PowerPoint, Hyperion, Lotus Notes, Microsoft Outlook, SAP, Cognos, Transwarp, RRMS, and TRAC Mainframe, Underwriter Workstation, IRIS, Emulator 5250 (Incas).

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