Customer Service Community Engagement

Lynette Taylor

n ***********@*****.*** n 916-***-****

n 9111 Generations Dr., Elk Grove, CA 95758

Professional Summary

Dedicated customer service professional with 25+ years of experience in law enforcement support, investigations, customer relations, and conflict resolution. Skilled in report writing, evidence handling, and community engagement. Recognized for professionalism, patience, and effective communication with diverse groups in high-pressure situations. Core Skills

• Investigative Procedures & Evidence Handling

• Customer Service & Conflict Resolution

• Report Writing & Document Preparation

• Court Procedures & Testimony Support

• Fingerprinting & Accident Investigation

• Problem Solving & Decision Making

• Community Engagement & Training

• Leadership & Team Coordination

Professional Experience

Community Service Officer

Sacramento Police Department – Sacramento, CA

• Performed traffic and non-violent crowd control to ensure public safety.

• Recruited, trained, and coordinated Neighborhood Watch programs with citizens and local officials.

• Transported witnesses and victims, ensuring protection and court testimony compliance.

• Conducted interviews with victims and witnesses; prepared felony crime reports.

• Investigated accidents, missing persons, burglaries, stolen vehicles, and property recoveries. Call Center Service Associate

Kaiser Permanente – Sacramento, CA

• Answered high-volume member calls to schedule appointments, route messages, or transfer to medical staff.

• Provided exceptional customer service while resolving inquiries efficiently. Delivery Driver

Cookies – Sacramento, CA

• Processed, packaged, and delivered customer orders promptly and accurately.

• Ensured positive customer experience through timely and professional service. Insurance Inspector / Photographer

Street Delivery, Inc. – Amesbury, MA

• Conducted property inspections for insurance carriers to support claim evaluations.

• Captured detailed photographic documentation for adjusters and underwriters. Education

Mt. Diablo High School – Concord, CA

High School Diploma

California State University, Long Beach – Long Beach, CA Completed coursework toward degree (no degree obtained) Additional Information

• Reliable, detail-oriented, and goal-driven.

• Seeking part-time remote opportunities where skills in investigation, customer service, and communication can be utilized.

• References available upon request.

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