Customer Service Representative
Resume:
Corona, CA
Corona, CA
Apr 2007 Nov 2018
Corona, CA
Claudia Valdez
Professional Summary
Qualified Customer service specialist with over 10 years experience in a fast-paced, team-based environment. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Work History
Healthcare Customer Service Representative
TTEC
Answered inbound calls to greet and assist customers with various needs and questions. Documented detailed notes to track customer interactions. Worked closely with the team to meet or exceed service goals on a consistent basis. Resolved customer inquiries via phone, email, and live chat support. Calmly dealt with irate customers by offering constructive solutions in a professional manner.
Ensured confidentiality of all sensitive information handled during client interactions. Participated in workshops and training sessions to improve personal skills and job performance.
Managed high volume of inbound and outbound calls with emphasis on customer satisfaction.
Processed orders, forms, applications, and requests efficiently. Documented all customer interactions and transactions accurately for future reference. CUSTOMER SERVICE MANAGER
Platinum Sign Supply
Manage office/warehouse
Set up accounts
Data Entry
Sales and provide product knowledge over phone and walk in's Invoicing and payments
Shipping USPS, Fedex, GLS
Claims
CUSTOMER SERVICE REPRESENTATIVE
Century Shade and Blinds Co.
Investigated and resolved customer inquiries and complaints in a timely manner. Built long-term customer relationships and advised customers on purchases and promotions.
Dedicated to continuously improving sales abilities and product knowledge. Corona, CA 92879
***************@*****.***
Jan 2005
Ontario, CA
Jan 2003
Tranquillity, CA
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Described product to customers and accurately explained details and care of product. Directed calls to appropriate individuals and departments. Data Entry
Skills
Clear communication Bilingual - Spanish
Computer competence Telephone skills/ multi-line phone system
Quick learner Friendly personality/positive attitude Basic Math Multi-task
Motivated team player Quick books Online
Payeasy Shopify
Microsoft 365 Trained in Salesforce
Document and records management Understanding customer needs Data entry
Education
Medical assistant
UEI
High School Diploma
Tranquillity High School
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