Customer Service Data Entry

Sharonda Sylvester

832-***-****/ ********.*********@*****.***

Objective

I am a highly motivated and detail-oriented recent graduate seeking a challenging role in a fast-paced environment, leveraging my array of experience to contribute to the success of a growing company.

Employment History

8/2022 - current Platinum Digital Specialist Macy's

Helping our customers place orders, manage their profiles, update sensitive PI, and maintain loyalty accounts.

Access to multiple programs, multi-tasking, customer service, resolving customer concerns, and educating customers on how best to utilize their benefits.

Microsoft Office tools, empathy, creating a safe space for our customers to voice concerns.

8/2021-1/2022 Benefits Coordinator Go-Health

Helping members locate plans that would meet their needs with the least amount of cost.

Confidentiality, customer service, data entry, multi-tasking, computer knowledge, emails, typing quickly and accurately. Along with empathy and kindness and patience.

State Licensed to sell Life and Health Insurance

9/2020-2/2021 Client Representative Supervisor Conduent

Accessing client benefits for their Medicare plan under Humana

Helped locate doctors, make appointments, access their accounts and list benefits available to them.

Managed a team of agents, providing leadership, training, and support to ensure they comply with HIPPA regulations.

Responsibilities include monitoring performance, developing sales strategies, coaching agents on client relations and policy details, and managing team operations to foster a productive, customer-focused environment.

6/2020 - 9/2020 Census Enumerator IRS

Collecting data for the IRS

Customer service and data

8/2018 - 1/2020 Floor Supervisor Iqor

Helping customers complete their insurance claim on their phone.

Customer service, processing payments, dealing with upset customers, scheduling appointments with technicians, troubleshooting technical issues with cellular devices.

Managing a team of agents to reach KPI goals (AHT,FCR, Dial percentage and Customer Satisfaction Scores)

3/2014 – 7/2019 Collection Representative Conn’s

Customer service helping customers find a way to pay their bill

Data-entry

8/2007 – 05/2010 Receptionist/Filing Clerk Hope Women’s Resource Clinic

Customer service, making appointments for clients

Helping clients locate local resources to help them

Helped the center convert from paper to E-filing

Collecting specimens, data entry, filing medical records

3/2006-8/2009 Data Conversion Operator USPS-Remote Encoding Center

Typing quickly and accurately in code

Cross-trained into multiple coding formats

Education

7/2007 - 6/2009 A.A.S. in Health Information Technology

Graduated with honors from Lamar Institute of Technology

10/2023 - 5/2025 B.S.B.A in Business Administration

Graduated with honors from Southern New Hampshire University

Skills

Microsoft Office (Excel, Word, Power Point, etc.)

Call Center Management

Training and Team Building

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