Customer Service Case Manager
Resume:
Christopher W Arbuckle
*******************@*******.***
EXPERIENCE and Skills: Loan Origination of Fannie, Freddie, V.A. FHA, USDA & Portfolio loans. Processing, Telemarketing, Appointment Setting for Solar and other Energy Upgrades, Collections, Loan Modification, Debt Validation and Skip Tracing and vehicle service contracts. SOFTWARE KNOWLEDGE OF: Apple, Linux O.S., MS Office Suites, Citrix, Act, Debt Pay Pro, On Site CRM, Datatrac, Managed Logix, Salesforce, Calyx, Encompass, Velocify, Optimal Blue, Lending Q.B., Data Trac, Fannie Mae D.U. & Freddie Mac L.P. underwriting systems. Alumni Help Center
Sr Case Manager Home Based Work
* Customer Service calls, Calculate income. Process and
* Process rehabilitations, reschedule enrollment payments, Change method of payments from CC to ACH ly size
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SLFA and DMFS Lake Forest, CA
Sr Processor/ Retention/ Complaints/ Customer Service Home Based Work Process clients IDR, DCL, Retention calls from customers, forbearances, Loan rehabilitations, Lift wage garnishments Program switches, enroll new clients and ensure clients of our services New clients, discuss repayment options and relieve the client problems with ease. Reschedule payments, Recover NSF, and Payment recoveries Worked two companies within one organization of many corps Resolved any issues with loan payment stress to give financial stability Student Loans Support Costa Mesa, CA
Processor / Data Core
* Process IDR, DCL, Rehabs, Wage garnishments removal applications, Represented clients with 3rd party and POA
* Processed and submitted the PSLF, TPD, TLF, alternative income doc as well as solve all case file discrepancies
* Negotiated repayment plans with collection agencies. Requested hearing dates to reduce or eliminate payments
* Made compliance calls. sent welcome emails, register new clients with an account web portal and customer service Service My Student Loan Irvine, CA
Sr. Processor Managed Logix 09/14 -- 06/17
Disability loan discharge petition paperwork.
Title, Escrow, Insurance Binders, Inside Sales, Outbound and Inbound calling, Customer Service, Call Center Support, Irvine, CA
04/22 Present
06/19 -- 03/22
10/17 -- 06/19
Cell 949-***-****
Right Start Mortgage Pasadena, CA
Sr. In-house Account Executive 09/12--09/14
various marketing channels and NMLS website
send stacking order, assisted in rate locks, submission forms and coach to upload files Reliance Financial Fountain Valley, CA
Loan Coordinator/ Asst Processor 02/11--09/12
es quickly and accurately to close in a timely fashion Loan Leaders of America Irvine, CA
Loan Officer/ Asst Processor 10/07 --03/10
Freddie, FHA, V.A. and USDA loans
quirements for both prior to/ at closing requirements Stearns Lending Santa Ana, CA
Home Loan Consultant 04/05 - 05/07
campaigns to originate residential loans
order title open escrow with instructions and satisfy underwriting conditions 123 Loan / Pacific Shore Funding Aliso Viejo, CA
Compliance/Processor 05/98 - 04/05
URLA, Run D.U, L.P. for AUS approval.
s, closing disclosures and settlement statement for accuracy, and forward to the borrower EDUCATION:
L.A. West College West Los Angeles, CA //Computer Science & Finance United College of Business Hollywood, CA // Business Administration
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