Technical Support Customer Service

Katherine Buttling

Oceanside, CA *****

760-***-**** - *************@*****.*** - WWW: Bold Profile Websites, Portfolios, Profiles

• linkedin.com/in/katherinebuttling

Summary

Extensive experience in sales, customer and technical support including medical device environments; which includes training and guiding customers to purchase the appropriate products. Strengths include organizational skills, one-step resolutions, superior listening and problem solving.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Highlights

• Microsoft Suite • CRM

• NetSuite • Oracle

• Technical Support • Sales Support

• Help Desk • Trouble-shooting

• Network Support • Computer Networking

• Desktop Support • Problem-Solving

• Flexibility • Teamwork

• Reliability • Remote Access Software

• Operating Systems • LAN

• CRM proficiency • Technical aptitude

• Customer relationship management • Customer needs assessment

• Customer order management • Order optimization

• Microsoft office expertise • Problem-solving

• Teamwork and collaboration • Attention to detail

• Effective communication • Self motivation

• Product knowledge • Adaptability

Experience

10/2023 to 10/2025 Field Sales Support Specialist

Kelly OCG, Providing Services for Johnson & Johnson – Remote Responsible for processing, tracking,receiving and reporting on all field requests related to loaner equipment.

Proactively contacted Sales Consultants and other business partners with training of new resources.

Collaborated with distribution facilities on loaner related issues as well as internal departments on all loaner needs.

07/2022 to 03/2023 Product Support Specialist

Addon Networks/Robert Half

• Updated RMA system.

Responsible for RMA entry, warranty support and assistance to sales reps dealing with computer peripherals.

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Provided technical support to internal and external customers as well as entry and maintenance of data relating to the timely shipment of products.

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12/2021 to 06/2022 Health Concierge

CVS/Aetna

• Assisted with claims, billing and benefit information. 03/2018 to 03/2021 Technical & Warranty Support

Fluidra/Zodiac Pool Systems – Carlsbad, CA

Provided troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with our warranty and service guidelines.

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Responsible for completed web-connected device troubleshooting and installation classes, in support of pool owner customers with technical product inquiries.

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Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary.

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Provided support to pool owner customers for inquiries surrounding web- connected device (iAquaLink, etc) troubleshooting, installation, warranty processes and other programs.

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Reviewed and authorized warranty service work to be performed by independent service companies.

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Attended technical training classes in an effort to maintain current with troubleshooting of web connected products.

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Worked with other team members to help achieve overall department goals and tasks.

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07/2012 to 11/2017 Sales Support Specialist

DJO Global – Vista, CA

Duties included customer order requests and returns, technical support, management reports and client communication.

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Provided training for the new offshore sales staff, via phone and Skype which contributed to a successful transition.

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Answered 60 customer calls a day resolving problems with orders or product issues, assuring customers satisfaction.

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Trained customers on technical aspects of medical devices, walking them through the instructions and troubleshooting problems.

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Partnered with sales reps and warehouse staff to coordinate proper timing of shipment and ensuring products being shipped matched the order.

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• Created SOPs to be used globally.

Education

High school diploma: English, Journalism

Milwaukie High School

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