Customer Service Call Center

Virginia

Katanga Virginia Katanga

***************@*****.***

613-***-****

Bilingual: French & English

Objectif:

Over the period of time I started working, I have been able to develop and sharpen my interpersonal and communication skills such as Empathy, fluent & clear speech, adaptability, taking ownership, patience and effective listening and I believe that these are skills necessary to excel as well as contribute positively to the overall growth and development of any organization Interest: Customer Service & Customer technical advisor.

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Skills ● Fast and Hard Work

● Friendly and strong customer service

● Hardworking & miltitasking

● Positive attitude

● Solid leadership skills as well as good team player ㅡ

Experiences Source des aubaines / Stage, Commis de plancher Février 2017 - Juin 2017,

Technical Tasks(Call Center)

● Take calls and make calls to assist customers solve complex issues

● Multi-tasking and communication with customers via email as well as excellent time management.

Administrative

● Respond to customer questions about offers, discounts and prices

Chartwells / Stage, Cafetéria de l’ecole

Octobre 2016- Décembre 2016,

● Serve food

● Cleaning of dishes

● Maintenance of the kitchen.

Nasco / Experience socio-Professionnelle, Conciergerie September 2015- September 2016,

● Cleaning of tables, floors, windows, and washrooms to maintain a clean environment.

● Maintenance of outdoor courtyards

Subway

● Serve customers

● cahier

● Cleaning

St. Paul university

● Cleaning tables

● Mopping

● Cleaning rooms

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Éducation High School / Congo Secondary School Diploma Septembre 1995 - 1996, DRC

● Graduated in 1996

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