Customer Service Representative

Belinda Best

Detroit, MI *****

*************@*****.*** 313-***-****

Professional Summary

Customer service professional with 9+ years of experience in fast-paced environments. Skilled in resolving customer issues, handling high call/email volumes, and providing friendly, solution-oriented support. Strong time management, adaptability, and communication skills.

Work Experience

Customer Service Representative

Global One Logistics – Shelby Charter Township, MI

Aug 2020 – Oct 2024

• Delivered prompt, professional customer support through calls and emails, consistently meeting response and resolution targets.

• Handled billing inquiries, payment processing, refunds, and account updates accurately.

• Guided customers with website navigation, online ordering, and troubleshooting.

• Investigated and resolved complex issues with empathy, professionalism, and efficiency.

• Collaborated with cross-functional teams to resolve escalations quickly.

• Achieved recognition as a top performer for customer satisfaction.

Waitress/Server

Earl’s Diner – Ferndale, MI

Mar 2019 – Dec 2022

• Greeted customers, took orders, processed payments, and maintained a clean work area.

• Provided attentive and friendly service to ensure positive dining experiences.

Secretary

Doctor Diesel LLC – Warren, MI

May 2016 – Sep 2019

• Managed executive calendars, meetings, and communications.

• Prepared reports, memos, and presentations using Microsoft Office Suite.

• Maintained filing systems (digital and paper) and confidential records.

• Handled supply orders, budgeting support, and expense tracking.

• Coordinated candidate interviews and correspondence.

Waitress/Dishwasher/Prep Cook

Shantie Food & Spirit – Warren, MI

May 2016 – Jun 2018

• Took food and drink orders, processed payments, and ensured customer satisfaction.

• Prepared salads, sandwiches, and subs while maintaining kitchen cleanliness.

Customer Service Representative

America’s Call Center Inc – Jacksonville, FL

Feb 2012 – Jan 2015

• Answered calls, resolved complaints, scheduled services, and processed invoices.

Education

Wayne County Community College District – Detroit, MI

High School Diploma / GED Studies in Psychology, Mental Health, Surgical Technology

2023 – Present

Skills

• Customer Support & Conflict Resolution (10+ years)

• Office Management & Administration (4 years)

• Billing, Order Fulfillment, Data Entry

• Microsoft Office (Word, Excel, Outlook), QuickBooks

• Time Management, Adaptability, Active Listening

• POS & Cash Handling Communication & Teamwork

Certifications

Medical Terminology, Wayne County Community College (2023 – Present)

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