Customer Service Store Manager

Dachi Holland

*** ***** ****

Manchester, NJ ****9

C: 862-***-**** ************@*****.***

PROFESSIONAL EXPERIENCE

Store Manager

GNC (General Nutrition Centers), Wall, New Jersey 2016- Present

● Successfully managed day-to-day operations of the store, consistently exceeding sales targets by implementing effective sales strategies and customer engagement techniques.

● Led and motivated a team of [number] employees, fostering a positive and high-performance work culture that resulted in increased productivity and customer satisfaction.

● Implemented inventory control measures, reducing shrinkage by 6% through regular audits, effective stock rotation, and loss prevention initiatives.

● Developed and executed marketing campaigns and promotions, driving a 33% increase in store traffic and sales during promotional periods.

● Ensured compliance with company policies, procedures, and guidelines, maintaining high standards of customer service and satisfaction.

● Conducted regular staff training sessions on product knowledge, sales techniques, and customer service to enhance team performance.

● Established and maintained strong vendor relationships, negotiating favorable terms that contributed to cost savings and improved profit margins.

● Monitored market trends and competitor activities, providing valuable insights to regional management and implementing necessary adjustments to stay competitive. team 360 staffing

staffing and recruitment, remote 2023-2023

● Finding and contacting leads (required excel knowledge)

● Following up on leads via email (also using HubSpot and outlook)

● Informing clients about the staffing services we offer and setting up meetings with them

● Closing deals on the virtual meetings using teams Assistant Store Manager

GNC (General Nutrition Centers), Manasquan New Jersey 2015 - 2016

● Assisted in the day-to-day operations of the store, managing staff schedules, and ensuring smooth store operations.

● Contributed to the development and implementation of sales and marketing strategies, resulting in a

[percentage]% increase in overall store sales.

● Provided excellent customer service, addressing customer inquiries, and resolving issues to maintain high levels of customer satisfaction.

● Assisted in inventory management, including receiving shipments, stocking shelves, and conducting regular audits.

EDUCATION

Kean University - Toms, River, New Jersey GPA- 3.2 B.A. in History with a minor in Business Management

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