It Support Technician

ABOUT ME

Results-driven MIS & IT Support Technician with expertise in data management,

ERP operations, and technical troubleshooting. Currently at PRAN-RFL Group, ensuring accurate documentation, smooth workflows, and efficient IT support. Skilled in remote assistance, CCTV maintenance, and hardware/software issue resolution, with a proven track record of delivering timely and effective solutions.

WORK EXPERIENCE

EDUCATION AND TRAINING

LANGUAGE SKILLS

MOTHER TONGUE(S): Bengali

Other language(s):

English

Listening A2 Spoken production A2

Reading A1 Spoken interaction A2

Writing A2

Hindi

Listening A2 Spoken interaction A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

MD JUBAYAR AHMED

Passport: B00783310

Date of birth: 02/01/2000

Place of birth: Habiganj, Banglades

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Nationality: Bangladeshi

Gender: Male

CONTACT

Taushi, Shakir Mohammad,

Chunarughat,, Habiganj, Sylhet,

Dhaka, Bangladesh.

3320 Habiganj, Bangladesh

(Home)

*********@*****.***

(+880) 018********

rsjubayar

+880********** (WhatsApp)

MIS Executive / IT Support Technician

02/05/2024 – Current

• Prepare and submit daily MIS reports with high accuracy.

• Operate ERP software for challan making, gate pass creation, and inventory tracking.

• Troubleshoot hardware and software issues including printers, LAN, and internet.

• Provide remote technical support to users using AnyDesk and VNC.

• Maintain and monitor CCTV systems and review recorded footage when necessary.

• Manage company vehicle approval processes and related documentation.

• Perform basic repair and maintenance of electronic devices and computer hardware.

• Assist staff and business teams with IT and administrative support tasks.

Habiganj Industrial Park – RFL Group (Distribution Division) Habiganj, Bangladesh

01/01/2017 – 01/01/2021 Habiganj, Bangladesh

01/01/2013 – 01/01/2017 Habiganj, Bangladesh

DIPLOMA IN ENGINEERING / HSC NORTH EAST IDEAL

POLYTECHNIC INSTITUTE

SECONDARY SCHOOL CERTIFICATE / SSC Shakir Mohammad High School.

SKILLS

Remote User Assistance (AnyDesk, VNC) Printer, LAN & Internet Problem Solving ORGANISATIONAL / MANAGERIAL SKILLS

ERP Operations (Challan creation, Gate pass, Inventory tracking) IT Support & Troubleshooting (Hardware, Software, Network) Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Basic Electronic Device Repair HOBBIES AND INTERESTS

CREATIVE WORKS

PROJECTS

Passionate about content creation, technology, and music production. Enjoy producing motivational videos, exploring IT solutions, composing soulful music, and continuously learning to enhance personal and professional skills.

Link https://www.youtube.com/@unitedbarakah/

Support & Troubleshooting, Remotely Assistance (AnyDesk, VNC), CCTV Maintenance, Hardware Repair, Problem Solving, Time Management. 02/01/2024 – CURRENT

Producing and editing short motivational and social awareness videos for YouTube channel "FY Reels TV," using engaging visuals and storytelling techniques.

Link https://www.youtube.com/@FYReelsTV

Motivational & Awareness Video Creation

02/02/2024 – CURRENT

Conducted keyword research, created optimized titles and descriptions, and improved video ranking for “FY Reels TV” and “Surlok Vibes,” resulting in higher audience reach. 01/01/2024 – CURRENT

Set up a structured CCTV monitoring schedule and retrieval process to enhance security operations at Habiganj Industrial Park.

Link https://www.rflpipe.com/factory/hobiganj-industrial-park-hip SEO Optimization for YouTube Channels

CCTV Monitoring and Footage Review System

Contact this candidate