Account Manager Customer Service
Resume:
Charquetta Neal
Objective
Dedicated and compassionate employee, with extensive experience in social services and customer services. Seeking a position to utilize interpersonal skills, education, and roles to support community development and organizational skills.
Contact
**********@*****.***
Miami, Fl
Education
Florida memorial university
Bachelor’s degree
2015
Skills
Critical Thinking & Problem Solving
Research skills
Community engagement & Outreach
Customer Service
Negotiating
Presentation Skills
Experience
Dade County federal credit union account manager
Nov 2021 - March 2025
Assist members with financial services
Research member disputes
Process ECM payments
Conduct skip tracing
Send letters
Make at least 80 calls daily
Review credit bureaus in a timely manner
Review of status of delinquent accounts
Cromartie group home behavior analyst
Dec 2018 - Oct 2021
Develop and implement care plans
Provide resources to clients
Assess the needs of individuals
Ensure compliance with healthcare regulations & policies
Track client’s progress
Participating in team meetings
Work effectively with health care workers, and community agencies
BMG Money Member Services
Feb 2016 - Oct 2018
Conducted research
Assist with allotments
Make 50 calls a day
Process payments
Assist with payment arrangements
Review accounts for delinquency
Send emails
Attend weekly meetings
Jackson memorial hospital mental health tech
June 2014- Sept 2014 (Temp job)
Work in behaviorally challenged population
Promote therapeutic activities and group sessions
Assist in implementing individual treatment plans under supervision.
Monitor and document patient behavior
Follow safety protocols
Contact this candidate