Employee Relations Human Resource

IVY PITIKI

Randfontein, Johannesburg West +277*-***-****/ +276*-***-****

***.******@*****.***

Code 10 driver’s license

Human Resource Officer

PROFESSIONAL SUMMARY

Experienced and dedicated Human Resource Officer with over 4 years of expertise in managing HR operations, employee relations, recruitment, and talent development. Adept at developing and implementing HR policies that align with organizational goals and ensuring compliance with labour laws and regulations. Proven ability to improve employee engagement, retention, and productivity through effective communication, conflict resolution, and performance management strategies. Skilled in using HR software and HR analytics tools to streamline operations and enhance workforce efficiency. Passionate about fostering a positive work culture and supporting employees' professional growth to contribute to overall business success.

CORE COMPETENCIES AND SKILLS

Communication skills

Customer oriented

Decision Making

Ability to prioritize.

Time management

Multi-tasking skill

Sage 300

Self-starter

Compliance

Microsoft

Knowledge of HR policies and procedures

Collaboration

Ability to work independently.

PROFESSIONAL EXPERIENCE

Goldrush Group

Goldrush Group Management

Group HR Officer 07/2021 – Current

Assist in managing the end-to-end recruitment process, including job postings, resume screening, and conducting interviews

Track and manage the progress of open positions to ensure timely filling in alignment with service level agreements (SLAs).

Collaborate with line managers to create detailed job descriptions and advertisements for approval.

Verify the credentials and backgrounds of leading candidates to ensure suitability for the role.

Draft and communicate offers to select candidates, ensuring clarity and compliance with company policies.

Compile and submit necessary documentation for new hires.

Develop structured onboarding programs to integrate new employees effectively.

Disseminate relevant information to all employees to ensure consistent communication.

Oversee the development and financial planning of the group's training initiatives.

Source and engage training providers through the Individual Development Plan (IDP) process.

Communicate and implement updates to HR policies within the organization.

Maintain a comprehensive matrix to track employee training and development.

Oversee performance management processes across all levels to ensure alignment with organizational goals.

Support and monitor the implementation of succession plans to ensure leadership continuity.

Establish and monitor performance review systems to assess employee performance effectively.

Follow up with finance for timely payment of employee gaming license fees and upload all completed gaming application forms and supporting documents on the HR system and OneDrive.

Ensure fingerprints are taken and ITC reports are obtained for each employee, reviewing the information to ensure compliance with company requirements.

Organize quarterly employee engagement meetings to discuss relevant matters as per the agenda.

Organize and coordinate disciplinary hearings to ensure fairness and compliance.

Submit recommendation for review of HR process if necessary.

Act as the company's representative in disputes at the Commission for Conciliation, Mediation, and Arbitration (CCMA).

Select and prepare company witnesses for CCMA cases to support the organization's position.

Assist in ensuring that all licences are returned to the respective Gambling boards within 7 days of the termination of any employee Performance Management

Officially recognize and process employee resignations.

Generate necessary documentation related to employee separation

Review performance evaluation material is in line with the job description for each division.

Authorize the release of funds owed to departing employees.

Carry out and analyse exit interviews to gather feedback and insights.

Ensure that employee records are accurate, up-to-date, and compliant with legal requirements.

Conduct regular HR audits to assess compliance and identify areas for improvement.

Egoli Gaming Slots

Assistant Manager 12/2015 – 06/2021

Ensure all probity forms are accurately completed, signed, and include passport-sized photos and requisite source documents, in line with the site application index.

Obtain the client's financial statements; if unavailable, coordinate with the Finance Officer to have them prepared.

Confirm that the client possesses a valid liquor license in their name. If not, assist in obtaining one, contingent upon the execution of the Route and Site Operator Agreement and all other necessary Egoli Gaming documentation.

Apply for and collect appropriate zoning certificates from the respective municipalities.

Ensure that all costs to be paid are signed off by the respective site operators and duly added to their loan accounts.

Maintain a comprehensive spreadsheet detailing all amounts disbursed on behalf of site operators and submit this to the finance department by the last day of each month.

Prepare all required Gazette and newspaper advertisements, reserving column space at least two weeks prior to the intended publication date.

Diligently collect all outstanding documentation within your responsibilities and ensure all files are prepared for submission, including current and pending information for the respective batch.

Timely dispatch update letters pertaining to site operator applications to applicants.

Monitor all licensed site operators for any changes in financial interest and ensure that a notification letter is sent to the Board immediately. Additionally, submit the application to the Board within thirty days.

Verify that appropriate tax clearance certificates have been obtained for applicants.

Before submission, ensure that applications for Type B licenses, increases, changes in floor plans, or other material changes, as well as transfers, relocations, and changes in financial interest, are promptly completed and submitted to the Gambling Board.

Compile a comprehensive monthly status report of all site operator applications and forward this report to the Group Operations Director before the close of business on the first Friday of each month.

ADDITIONAL EXPERIENCE

Viva Bingo – Surveillance Officer

08/2013 – 10/2015

EDUCATION

BCom in Human Resource Management – Mancosa – Current

Higher Certificate in Human Resource Management – Mancosa – 2023

Certificate in Generic Management – Services SETA - 2022

Matric – Madiba Comprehensive School - 2007

TRAINING AND PROFESSIONAL DEVELOPMENT

Contact Centre Certificate – Cornerstone – 2012

REFERENCES

Ntombifuthi Phungwayo (Supervisor)

******************@*****.*** +277*-***-****

Raymond Thakhuli (Group Manager)

*******.********@*************.**.** +271*-***-**** / +278*-***-****

Eva Motadi (Manager)

***.******@*************.**.** +271*-***-**** / +278*-***-****

Contact this candidate